OMNICHANNEL
AND INTUITIVE

CLOUD CONTACT CENTER

Benefits

Fully-Featured

Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media.

Easy

Fully browser-based, no coding skills or software installation required.

Flexible

Since it is a cloud-based solution, you can scale it up or down quickly and effortlessly.

Secure

Powered by Microsoft Azure, the most comprehensive set of certifications of any cloud service provider.

Pay as you go

No setup costs, pay only for what you use.

The supply of cloud services to innovative platforms such as Nubitalk on Microsoft Azure, is a true example on how Microsoft enables companies focused in Digital Transformation.

Victor Freitas, Microsoft BDM Applications

Nubitalk is
all-in-one
intuitive
omnichannel
Customer engagement made easy.
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Nubitalk
Portal

Self-management portal from where Supervisors/Admins can manage: the entire contact center, Office Phone, Communications and Integrations.

WebRTC
OneAgent

Full control over all media, from voice to social media to email and CRM integration via the browser.
Agents can download the app from the iOS or Android app store and interact with the contact center using all the supported channels.

IVR
system

Interactive Voice Response give customers access to self-service menu options along with the ability to talk to a live agent. Configure written text to be verbally transmitted over the IVR and easily configure greetings or menus. Forward calls to any external phones.

Outbound Service Blending

Since agents and teams can be associated with several services, inbound and outbound, the system does the blending of the services where agents are ready on. Agents can thus take/make calls from any service they’re ready on.

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Choose a Nubitalk bundle that is right for your business

Start Free and Change Plans Anytime

 
BEST VALUE

STARTER

Fundamental Call Center features
40€ / MO
per current user billed annually or 45€ billed monthly

PROFESSIONAL

Comprehensive full omnichannel solution
65€ / MO
per current user billed annually or 70€ billed monthly

ADVANCED

State-of-the art solution focused on operational excellence

CONTACT SALES

Complete Inbound Call Funcionality

Outbound (power) Dialer

Voice Recording

Multilevel IVR with offline TTS

Automatic Call Distribution

CRM pop-up

Real-time Messaging

Standard Reporting

Email Support

Communication packages available or bring your own carrier

Everything in STARTER

Blended Omnichannel (voice, video, email, web chat and social media)

Facebook Messenger Integration

Media Type Priotization

Fully customizable Customer Interaction Hub

Advanced CRM integration with out-of-the box connectors

Advanced Outbound Dialer (preview, predictive)

Phone Support

Everything in PROFESSIONAL

Facebook Bot Integration  NEW

SDK-based Agent Integration

Backoffice tasks ACD

Agent Script Designer

Fully customizable Customer Interaction Hub

Advanced Outbound Control

Quality Monitoring

Recordings Export

Custom Reporting

Custom Wallboards

Customer Interaction Apps

WorkForce Management

Gamification  NEW

E-Learning  NEW

Dedicated Service Manager

CALLS & INTERACTIONS
ADVANCED
PROFESSIONAL
STARTER
+
WebRTC Agent Desktop
+
International Numbers
+
Personalized Greetings
+
Single Interface for Multi-Channel interactions
+
Call Recording
+
Call control options
+
Call Dispositions
+
Interaction queues
+
Bring Your Own Carrier
+
Video, Chat, Email and Social Media
+
Media type prioritization
+
Customer Interaction Apps
+
Agent Script Designer
INTELLIGENT ROUTING
+
Forward-to-Phone
+
Text-to-speech
+
Interactive Voice Response (IVR) system
+
Multichannel ACD for Voice, Email, Chat, & Social
+
Skills-Based Routing
+
Intelligent Reconnect
OUTBOUND
+
Outbound Caller ID
+
Power Dialer
+
Preview and Predictive Dialers
+
Inbound & Outbound blending
+
Answer Machine Detection
INTEGRATIONS
+
CRM pop-up (Url Based)
+
CRM Connectors (salesforce, SugarCRM, Dynamics CRM, Zendesk)
+
Contact History
+
APIs Integration and SDKs
MONITORING & REPORTING
+
Real-time Monitoring
+
Historical Reporting
+
Wallboard
+
Customizable Reports
+
Service Level Alerts
+
Interaction Recording and Export
WORKFORCE OPTIMIZATION
+
Workforce Management
+
Gamification
+
E-Learning
SUPPORT
+
Knowledge Base Support
+
Email Support
+
Phone Support
+
Dedicated Success Manager

Frequently asked questions

What are the bandwidth requirements for Nubitalk?
-

140Kbps/agent logged in has shown to be the minimum Internet connection speed needed in order to have a quality phone call.
If you wish more information about this topic, please contact us.

What are
my payment options?
-

You can subscribe to our plans as a prepaid, using a Paypal account, or as a post-paid account. If you wish to convert your account into a post-paid one, please get in touch with us.

Can I integrate Nubitalk with my CRM?
-

Yes, Nubitalk provides off-the-shelf integrations with leading CRM solutions such as Microsoft Dynamics, SugarCRM and Salesforce. If you wish to integrate with different CRM solutions, please contact us.

Can I use my own
phone number?
-

Yes, you can port your own phone number
or buy as many as you want from a list of
145+ countries.

How does
the free trial work?
-

To start a free trial, you just need to set up an account. Within 24 working hours you will be given access to Nubitalk’s features including all types of media channels, when you choose to try the Professional Plan. Communications are not included in the trial but you may buy them directly from the self-management portal.

What happens
when the trial ends?
-

Before your trial ends, you will receive an email to help you choose one of our plans, and keep using Nubitalk. If you don’t change to any of our plans within 30 days, your account will be deactivated and you will no longer be able to interact with your customers.

Can I change
plans anytime?
-

Yes, you start free and you can
change plans anytime.

Can I cancel my subscription?
-

If you pay your subscription on a monthly basis, the cancellation will take effect immediately after you finish your last paid period. In case you have an annual subscription plan, the cancellation will take effect at the end of your contract term.

What is
an agent?
-

An agent is anyone in your company that will interact with customers.
Our pricing is based on concurrent agents (simultaneously logged in, not the number of overall agents you might have).

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Request a Demo

Contact us for more information

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