European contact center provider Collab has partnered with Olibras Telecom to take Brazilian companies to the next level – the cloud. Together, the two companies aim to tap into a potentially explosive new cloud business in one of the world’s largest telco markets.
Master reseller Olibras introduced Collab’s Nubitalk offering alongside Plantronics and Panasonic, which will be key partners in Latin America. The channel-oriented event took place on July 5th at the Figueira Rubayat restaurant, in São Paulo, with more than 40 companies in attendance.
Collab, who specializes in multimedia solutions for the connected contact center, has a comprehensive strategy to broaden its footprint in Brazil, where companies are starting to migrate their contact centers to the cloud. Olibras will support the European software provider through a massive ecosystem of partners, now certified to sell and deploy Collab’s Nubitalk service.
The master reseller is investing heavily to promote Nubitalk – a highly scalable, pay-per-use contact center service that allows for an omnichannel strategy managed through a single dashboard.
To entice current and new partners to come on board, Collab looks to develop their business opportunities, creating specific functionalities designed for each and every one of them. Olibras will fuel the ecosystem’s growth with the help of Plantronics and Panasonic, which are Collab-certified.
“Brazil is one of the biggest contact center markets in Latin America, maybe one of the world’s largest after India and the Philippines,” said Carlos Vasconcelos, VP of Global Marketing, Collab. “This is the right moment to lead that movement into the cloud. Brazil already has broadband services in place, solid data centers, and affordable communication services. It is well suited to gradually migrate to the cloud.”
The provider hopes to take its solutions to other Latin American countries, such as Argentina and Peru, by the end of 2017.
Collab believes that companies will adopt an omnichannel strategy and move their contact centers from on premises infrastructures to cutting-edge cloud environments. This will generate a slew of new, personalized support solutions that are more efficient and satisfying. Nubitalk is the embodiment of this vision.
See more photos of the event on our facebook page.