collabXperience 2018

Following the memorable first edition, it is with great pleasure that CollabXperience’18 is taking place in the historical city of Évora. Our successful achievements have only been possible due to the collaboration and shared knowledge among our ecosystem.

For this session, we are focusing on embracing the challenges of the future together. We believe that working side by side with our partners is the key to a sustainable growth. As such, the event logo has also evolved, reflecting those values.

IDC – one of the top providers of market intelligence, advisory services, telecommunications and consumer technology markets is going to join us in the event, sharing the state-of-art and future directions concerning the Contact Centre industry.

This event will be an opportunity to connect with our partners around the world, listen to new ideas and present Collab’s recent developments.

Some of the hot topics being presented:

1. Roadmap
2. New unified Portal
3. Cloud PBX
4. Gamification
5. Web IVR
6. Bot Flows
7. Sentiment Analysis
8. Augmented Reality

In case you are one of our partners attending CollabXperience’18, here is a reminder of the agenda for the event.

AGENDA:

Tuesday, September 18th 2018

18h00
Shuttle to Évora (Pick up at Lisbon Airport)

19h30
Arrival

20h00
Dinner Buffet 

 

Wednesday, September 19th 2018

9h00
Registration at Fundação Eugénio de Almeida

09h30
WELCOME SESSION
Pedro Quintas & Pedro Rodrigues

10h00
COLLAB VISION & INNOVATIONS
– Roadmap
José Silva & Pedro Gomes
– Professional Services & Support
Sérgio Ministro
– Sales & Marketing
Paulo Porto & Carlos Vasconcelos

11h30 
BREAK

11h45
COLLAB TECH DEMOS & SPECIAL PROJECTS
– Sentiment Analysis

– Bot flows
João Pedro Marques

13h00
LUNCH BREAK

14h30
CUSTOMER TESTIMONIALS & CASE STUDIES
– Virtual Assistant Cases by SMARKIO Brasil

Alexandre Rocha
– Re-inventing CloudPBX & CC in LATAM by Century Link
Diego Basantes
– Intelligent Cloud Solutions by Microsoft
Miguel Caldas

16h00
Shuttle to special sunset dinner at Ravasqueira Vineyard

 

Thursday, September 20th 2018

10h00
– OPENING SESSION BY COLLAB –
at Fundação Eugénio de Almeida
– AUGMENTED REALITY IN CONTACT CENTERS by DecSkill
Nuno Andrade
– GAMIFICATION CASE STUDY by Vodafone Portugal
António Veiga & Pedro Abreu

11h15
BREAK

11h30
UNLEASHING PEOPLE TRANSFORATION
Maria João Figueiredo

12h00
KEYNOTE CLOSING SESSION WITH IDC
Customer Experience Maturity Model

Bruno Soares

12h30
LUNCH BREAK
at Fundação Eugénio de Almeida

14h30
DISCOVER ÉVORA

18h00
SHUTTLE TO LISBON

19h30
Arrival at Parque das Nações (including drop off at Lisbon Airport)

 


RECOMMENDATIONS:

We advise all of our invitees to bring informal clothing and comfortable footwear. With different outdoor activities and having the dinner being held at a vineyard property, it is important to make the most out of the event.

Please notice that temperatures in Évora during September can easily reach 30ºC.

We are looking forward to see you all at CollabXperience ’18! 

 

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