Success Stories

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Customer engagement made easy

Our products and services



Contact Center as a Service (CCaaS), using OneContactCC core engine, hosted in Microsoft Azure public cloud. Our technology made easy, flexible and pay-as-you-go, through an interactive web portal. Great for flexibility, quick set-up and cost control.



OneContact CC is a Next Generation IP-based Multimedia Contact Center solution that offers full Campaign & List management across voice, video, chat, e-mail and social media. On-premises, private or hybrid cloud deployment. Great for customized solutions in sophisticated enterprise environments.

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AI powered modules

The power of AI applied to the Contact Center through 3 major functionalities: Predictive Quality Monitoring (PQM), Predictive Routing (PR) and Self-learning bots (SLB).

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OneContact WFO

Management tools (forecasting, planning and monitoring) with individual and aggregate reports in real-time. It also includes voice and screen recording (with optional e-Learning) for compliance and evaluation purposes.

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OneContact Gamification

Gamified experience, based in business critical KPIs, to encourage healthy competition among contact center agents and other departments in the organization.

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Tourist Companion

Gamification applied to loyalty programs and touristic itineraries.

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