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HIGHLIGHT

“Bots or Humans? Or both?”

Visit us at Conferência Internacional APCC, May 16 at Centro de Congressos do Estoril, Portugal.

Webinar "The Omnichannel Experience", May 23-25

Learn how to create campaigns using different channels (voice, video, email, chat, and social media) and how to handle those interactions from the agent's perspective. Register now

OK! TELESEGUROS LAUNCHES CONTACT CENTER FOR HEARING IMPAIRED COMMUNITY

“OK! Teleseguros”, officially launched their Video Contact Center service, based in sign language to support the hearing impaired community.

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Collab

Collab is a European Multimedia Contact Center provider with a strong heritage of innovation and has been delivering award-winning platforms to businesses of all sizes around the globe for 10+ years. The ability to deliver consistent and personalized customer experiences is key to drive competitive advantage in today’s world. Our products OneContact CC, OneContact WFO, OneContact PBX and Nubitalk are internationally recognized by Gartner.

OneContact CC
OneContact PBX
OneContact WFO
Nubitalk Cloud Portal

OneContact CC

OneContact CC is a complete contact center management platform, designed to answer to the challenges of companies operating in this industry. It allows to manage in a single interface multiple communication channels: voice, video, e-mail, chat and social networks, providing a contextualized and personalized customer experience in all touchpoints.

OneContact PBX

OneContact PBX is a VoIP business solution that enables an integrated management of fixed and mobile communications, "on premises" or in the "cloud". Its advanced features simplify the process of routing and of receiving calls, adapting effortlessly to each customer´ business. With OneContact PBX you don´t need to invest in new equipment.

OneContact WFO

OneContact WFO allows to manage efficiently the scheduling of call centers teams and predict with accuracy various scenarios, such as timetables, shifts, service levels, KPIs. Supervisors can define business rules, monitor and access reports in real time. This way, it is possible to improve the agents’ performance and the contact center productivity.

Nubitalk Cloud Portal

Nubitalk Cloud Portal allows to create a contact center and PBX in the cloud in a few minutes. Includes web based agent application, mobile softphone and operator console (iOS, Android and Windows Phone).