Success Stories

Take a look at what our customers are saying

AI4CC

Cloud computing platform with an Artificial Intelligence engine that will support new functions in a Contact Center. A reinforcement in research, technological development and innovation.

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Tourist Companion

Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.

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Keep up with the latest updates

News and highlights

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2020/01/17

Collab Academy 2020

2020/01/14

Phygital Customer Experience - Pedro Quintas

2019/10/09

CollabXperience'19 Event Recap - Presentations, Photos and more!

2019/08/26

Types of dialers for Call Centers

2019/07/24

Technical Round-Up: April to June 2019

2019/06/27

How Facebook and WhatsApp are changing customer experience

Customer engagement made easy

Our products and services

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Nubitalk

Contact Center as a Service (CCaaS), using OneContactCC core engine, hosted in Microsoft Azure public cloud. Our technology made easy, flexible and pay-as-you-go, through an interactive web portal. Great for flexibility, quick set-up and cost control.

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OneContactCC

OneContact CC is a Next Generation IP-based Multimedia Contact Center solution that offers full Campaign & List management across voice, video, chat, e-mail and social media. On-premises, private or hybrid cloud deployment. Great for customized solutions in sophisticated enterprise environments.

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Cloud PBX

A powerful Multi-tenant SIP Based IP PBX solution that provides flexibility and easy browser based management of all tenants.

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Quality Monitoring with Sentiment Analysis

Evaluate sentiment and take real time decisions using artificial intelligence.

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OneContact WFO

Management tools (forecasting, planning and monitoring) with individual and aggregate reports in real-time. It also includes voice and screen recording (with optional e-Learning) for compliance and evaluation purposes.

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OneContact Gamification

Gamified experience, based in business critical KPIs, to encourage healthy competition among contact center agents and other departments in the organization.

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Tourist Companion

Gamification applied to loyalty programs and touristic itineraries.

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