The ultimate Customer
Engagement Center
All-in-one contact
center functionality
Public Cloud
Private Cloud, On Premises
Omni-Channel
Performance and Innovation

Contact Center Virtual PBX Workforce Opt Cloud Gamification

HIGHLIGHT

Virtual Personal Assistants (bots) are here!

Check how Chatbots can contribute to the Contact Centre digital transformation

Web Summit 2016
Collab invited to exhibit in Web Summit 2016

We are pleased to announce that Collab was selected to participate in one of the world’s most influential tech events, the Web Summit.

Collab wins SugarCRM contest in the U.S.A.

Collab was the big winner of the “App Throwdown” contest, held by SugarCRM, in San Francisco, U.S.A.

Collab

Collab is a European Multimedia Contact Center provider with a strong heritage of innovation and has been delivering award-winning platforms to businesses of all sizes around the globe for 10+ years. The ability to deliver consistent and personalized customer experiences is key to drive competitive advantage in today’s world. Our products OneContact CC, OneContact WFO, OneContact PBX and Nubitalk are internationally recognized by Gartner.

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PRODUCTS

OneContact CC

OneContact CC is a complete contact center management platform, designed to answer to the challenges of companies operating in this industry. It allows to manage in a single interface multiple communication channels: voice, video, e-mail, chat and social networks, providing a contextualized and personalized customer experience in all touchpoints.

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OneContact PBX

OneContact PBX is a VoIP business solution that enables an integrated management of fixed and mobile communications, "on premises" or in the "cloud". Its advanced features simplify the process of routing and of receiving calls, adapting effortlessly to each customer´ business. With OneContact PBX you don´t need to invest in new equipment.

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OneContact WFO

OneContact WFO allows to manage efficiently the scheduling of call centers teams and predict with accuracy various scenarios, such as timetables, shifts, service levels, KPIs. Supervisors can define business rules, monitor and access reports in real time. This way, it is possible to improve the agents’ performance and the contact center productivity.

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Nubitalk Cloud Portal

Nubitalk Cloud Portal allows to create a contact center and PBX in the cloud in a few minutes. Includes web based agent application, mobile softphone and operator console (iOS, Android and Windows Phone).

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Sales

GLOBAL

Paulo Porto, Executive Global VP SALES

Mobile: +351 917 234 824

Email: paulo.porto@collab.com

Skype: appsgporto

PORTUGAL & sub-saharan africa

Pedro Dias, VP SALES

Mobile: +351 917 894 773

Email: pedro.miguel.dias@collab.com

Skype: pedro.miguel.dias

northern europe & ASIA

Nuno Pimentel, VP SALES

Mobile: +351 911 893 247

Email: nuno.pimentel@collab.com

Skype: nuno.cunha.pimentel

REGIONAL OFFICE

BRAZIL

F Brito Barros, Country Manager

Mobile: +55 11 999874218

Email: brito.barros@collab.com

Skype: fbarros21

MEXICO

Miguel Garcia, Country Manager

Mobile: +52 1 55 59672009

Fixed: +52 55 8000 6637

Email: miguel@collab.com.mx

Skype: mikedharo