Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.
Contact Center as a Service (CCaaS), using OneContactCC core engine, hosted in Microsoft Azure public cloud. Our technology made easy, flexible and pay-as-you-go, through an interactive web portal. Great for flexibility, quick set-up and cost control.
OneContact CC is a Next Generation IP-based Multimedia Contact Center solution that offers full Campaign & List management across voice, video, chat, e-mail and social media. On-premises, private or hybrid cloud deployment. Great for customized solutions in sophisticated enterprise environments.
Management tools (forecasting, planning and monitoring) with individual and aggregate reports in real-time. It also includes voice and screen recording (with optional e-Learning) for compliance and evaluation purposes.
Gamified experience, based in business critical KPIs, to encourage healthy competition among contact center agents and other departments in the organization.