Collab hits record number of new partners and customers in 2018
Multimedia contact center provider Collab achieved a new level of success in the first half of 2018, hitting a record number of partners and customers that went live with its technologies. During the first six months of the year, Collab’s partner network increased by 35%, a rate that accelerated in the second quarter with a 45% increase. These new partners are implementing Software-as-a-Service systems in a record number of new customers, an impressive achievement for the Europe-based provider.
“Collab had never deployed live systems in such a high number of customers in just one quarter”, says Pedro Rodrigues, Partner & Executive Board Member at Collab. “These results reflect the incredible effort of our teams, not only in Lisbon but across the 5 continents.”
To support the new customers, Collab is using a hybrid mix of public and private clouds, based on its own service, Nubitalk, and different cloud services provided by international partners. Most of the new customers are located in Latin America, Europe, and Asia.
“Among the new customers is one of the biggest telecom providers in Europe, who went live with our system in a major Central European country this past quarter,” says Pedro Rodrigues. “We know it will be hard to accelerate the pace of customer acquisition while guaranteeing maximum satisfaction, but I am 100% confident that the drive and commitment of our teams and partners will make it possible to achieve this goal.”
The company’s strategy going forward will be outlined at the upcoming CollabXperience’18, which will take place in sunny Évora, Portugal, September 19th – 20th . In the second edition of the event, Collab will again host several keynote speakers and discussion panels. For the first time ever, IDC (a leading marketing intelligence firm), will present a brand new MATURITY MODEL. This model will provide Collab partners and customers the ability to benchmark their contact center maturity level against both the baseline and the state of the art in the contact center industry.
Based in Lisbon, Portugal, Collab is growing exponentially due to the increased demand for its cloud contact center and cloud IP PBX solutions. Companies are looking to update their corporate communications systems, deploy omnichannel contact centers, and use new technologies – such as chatbots and vocal bots. According to Collab, there’s also growing demand for gamification projects and CRM-integrated frontends.
Digital transformation is a key driver of this demand, but customers are equally interested in reducing operating expenses while increasing their competitive edge. Some industries are keener than others when it comes to optimizing and updating their contact centers. Collab’s emerging new markets are health and cosmetics (including pharmaceutical and consumer products), utilities (postal services and electric power providers), media and digital marketing companies.
The provider is very optimistic for the remainder of 2018, which is poised to become a record year. Looking at the numbers, Pedro Rodrigues congratulates the company: “I’m very honored and proud to work with this team at Collab.”