Case Studies

EXPERIENCE IN IMPLEMENTING SOLUTIONS
IN DIFFERENT INDUSTRIES

We have customers and partners located in more than 40 countries, in areas such as telecommunications, banking, health and government.
We offer competitive solutions, business services and technical support, response 24x7, "follow-the-sun" model, available for all geographies.

AXA Assistance belongs to Inter Partner Assistance and is a global specialist provider in emergency response and everyday assistance...

view case study

With operations in the health sector, in Finland and Sweden, discover how MedHelp manages successfully their competence centers...

view case study

Discover how tIPicall, a UK based distributor part of TalkTalk Business, managed to differentiate and compete in a highly competitive market like the UK market.

view case study

1Stream is leading market innovation in cloud contact centre services in Africa. However, it was not always like this…

view case study

Fidelidade is the leading insurance company in Portugal with more than 2 million customers. Find out was their Omni-channel strategy was implemented in their contact centers.

view case study

Sears is a Mexican company in the retail area with over seventy-five stores across the country. Discover how Sears made their evolution from a multichannel an Omni-channel approach.

view case study

The Vodafone Group is the mobile telecommunications company with the strongest presence around the world. The introduction of video technology has improved their customer´s experience.

view case study

Discover how Cludo has become main the Cloud Contact Center provider in Poland.

soon