The SalesForce connector is a web application based on a simplified version of the OneAgent client application, which uses a plugin to provide basic operations like Login, Logout, Set Ready, etc., and telephony operations like Dial, Extend, Hold, Discard/Reschedule contacts. This plugin integration is also responsible for communicating with a SalesForce API in order to […]
The latest Nubitalk release brings some interesting features both to Office Phone and Contact Center modules. OFFICE PHONE Call monitoring is now available for extensions and can be easily configured, either to enable monitoring an extension or for an extension to be monitored. This is a great feature to ensure compliance to each company’s procedures. […]
Nubitalk enables you to bring your own carrier to the system through SIP Trunk. This allows you to choose a carrier that gives you the most favorable deal or just keep using your existing carrier. BYOC is easily configurable in Nubitalk portal. However, before configuring your own SIP Trunk, make sure that: The numbering plan format shall be […]
The latest OneContact (OC) release comes packed! Here are some of the new features OC customers can now enjoy: OneContact (Messenger) – group messages by origin number The agent can now see the last 50 instant messages from a given customer (same origin number), split by day. This means an agent can view all relevant past […]
The latest OneContact CC release brings interesting enhancements to Agents, Supervisors, Administrators and also to Outbound and Security operations. ADMINISTRATORS Load Balancing OneContact CC is now able to perform the load balancing of Agents and Media Servers without the need of an external balancer component. This enables expanding capacity without added cost and makes the […]
Nubitalk has been upgraded and it now uses Microsoft’s Bing Speech, instead of IVONA. Having Bing Speech integrated in Nubitalk means Nubitalk customers will have more languages to choose from, namely Asian languages, such as Korean, Mandarin, Hindi, Thai, Indonesian, but also Greek, Czech, Finnish, Catalan and Hebrew. Nubitalk aims to serve companies and its […]
Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing. By providing information about your agents’ particular skill set, you can easily define how customers should be routed in order to be matched with the most […]
Omnichannel. Multi-channel. They’re hugely popular buzzwords in the modern world of customer service – and with good cause. But what do they mean? And how do you make them work for your business? Defining Multi-channel and Omnichannel Until relatively recently, customer service was pretty cut-and-dried. Your customers, should they need help, could pretty much call […]
The latest version of Nubitalk (released today) has an improved UX and multi-language support. Nubitalk portal is now available in French and Portuguese (Brazil). These improvements arise from Nubitalk’s continuous commitment to be a truly intuitive tool that can be used with little to no training. It is also another step towards making Nubitalk as […]
We are excited to announce a newversion of Billige fodboldtrøjer tilbud OneContact WFO 2.1.0.39. New features include: » Ability to copy shift schedules from existing agents without having to configure them one by one; » Simplification of leave days configuration by allowing the user to create rules for dynamic leave days situations. To read the […]