At Collab we are proud of delivering the best solutions, always keeping our customers and partners’ needs at the core of our business.
From now on, to increase process efficiency, ticket requests are going to be managed exclusively via a specific form, phasing out email requests until January 8th 2018. Therefore, if there are occurences to be handled, clients and partners will be redirected to a form, where they can immediately categorize the occurrence.
To save additional time, as the ticket is being written, possible answers will be automatically suggested, based on Collab’s Knowledge Base. This method makes it possible to obtain an immediate response for simple queries.
The new brand new ticketing system will handle ticket requests in a more efficient and effective way
P.S: For further details regarding the new ticketing system, please check Collab Knowledge Base available here