Tips and guidance with best practices for remote work call and contact centers. Make the best of home working and remote workforce.
Customer Experience is developing in a world where the physical and digital are intertwined. Pedro explains how in this interview for CMI magazine.
Durante a CollabXperience tivemos oportunidade de conversar com Adria Cândido, que esteve à frente da CSU Contact como directora executiva. Não perca a entrevista exclusiva de Catarina Alves, da Collab, com Adria.
At the end of the day, understanding the communication habits and preferences of the audience must be a priority.
The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]
Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the Contact Center features that are providing more and more clients with the service they deserve: more reliable, faster and innovative. * indicates required […]
A Collab, fornecedora europeia de soluções inovadoras de Contact Center, e a Khomp, líder em hardware e tecnologias inovadoras para o mercado brasileiro de telecomunicações, anunciam uma parceria tecnológica que permite aos utilizadores beneficiarem de uma combinação de ambas as soluções. Os testes feitos aos equipamentos garantem a compatibilidade entre as soluções Collab e a […]
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]
We have been migrating OneSupervisor into our renewed OneContact Portal, the next generation Contact Center solution developed by Collab. This suite will include our entire range of products, available on cloud and on premises, available in a single interface. OneContact Portal will allow you to monitor, provision and analyze the historical activity of the Contact […]
Collab Partner Forum Sharing & Learning We have developed a place for all Partners to find out Collab’s latest developments, share questions and learn from one another. A collaborative space for making suggestions, debate useful topics and help boost your business. Visit Forum Community Topics split into 6 main topics: Lounge A […]