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Adria Candido

Entrevista exclusiva – Adria Candido, CSU

Durante a CollabXperience tivemos oportunidade de conversar com Adria Cândido, que esteve à frente da CSU Contact como directora executiva. Não perca a entrevista exclusiva de Catarina Alves, da Collab, com Adria.

Whatsapp integration

Launching the official WhatsApp API connector

The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]

ebook customer journey

Customer journey trends free eBook

Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the Contact Center features that are providing more and more clients with the service they deserve: more reliable, faster and innovative. * indicates required […]

Collab e Khomp fecham parceria tecnológica no mercado dos Contact Centers

A Collab, fornecedora europeia de soluções inovadoras de Contact Center, e a Khomp, líder em hardware e tecnologias inovadoras para o mercado brasileiro de telecomunicações, anunciam uma parceria tecnológica que permite aos utilizadores beneficiarem de uma combinação de ambas as soluções. Os testes feitos aos equipamentos garantem a compatibilidade entre as soluções Collab e a […]

Collab and Khomp form technology partnership in the Contact Center market

Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]

portal release 1.9.0

OneContact Portal 1.9.0 – New Release

We have been migrating OneSupervisor into our renewed OneContact Portal, the next generation Contact Center solution developed by Collab. This suite will include our entire range of products, available on cloud and on premises, available in a single interface. OneContact Portal will allow you to monitor, provision and analyze the historical activity of the Contact […]