Category: All

Google Cloud Collab

Google Cloud powers Collab AI Contact Center solutions

Google Cloud powers AI Collab Contact Center solutions The goal is to leverage artificial intelligence technologies The software house Collab has been expanding its international presence with OneContact CC, a cloud contact center suite designed to boost customer engagement. Now, Collab has officially partnered up with Google Cloud and expands its array of artificial intelligence […]

Collab technical updates

PBX app redesign, CIH new features & more

Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign of Collab PBX app, upgrades on instant messaging, and also novelties on […]

Adria Candido

Entrevista exclusiva – Adria Candido, CSU

Durante a CollabXperience tivemos oportunidade de conversar com Adria Cândido, que esteve à frente da CSU Contact como directora executiva. Não perca a entrevista exclusiva de Catarina Alves, da Collab, com Adria.

Whatsapp integration

Launching the official WhatsApp API connector

The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]

ebook customer journey

Customer journey trends free eBook

Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the Contact Center features that are providing more and more clients with the service they deserve: more reliable, faster and innovative. * indicates required […]