Formação Collab para parceiros brasileiros Nas próximas semanas a Collab vai realizar uma ação de formação para parceiros brasileiros em São Paulo. Os módulos de formação englobam: OneContact Essentials OneContact CC Deployment & Troubleshoot I OneContact PBX, Nubitalk OneContact CC Application & Development Descarregar PDF A formação irá decorrer no Edifício Escritórios Rio […]
The second edition of CollabXperience took place at Eugénio de Almeida Foundation, in Évora, on September 19 and 20, 2018. There were 44 partner companies attending the event from 21 different countries, with a total of 150 participants – which reflects a 40% increase in attendance compared to the previous year. Two days of presentations […]
Después de la memorable primera edición, es un gran placer anunciar que CollabXperience’18 tendrá lugar en la histórica ciudad de Évora. Nuestros logros solamente son posibles gracias a la estrecha colaboración y el compartimiento de conocimiento entre nuestro ecosistema. En esta sesión, nos vamos a enfocar en abrazar los desafíos del futuro juntos. Creemos que […]
Following the memorable first edition, it is with great pleasure that CollabXperience’18 is taking place in the historical city of Évora. Our successful achievements have only been possible due to the collaboration and shared knowledge among our ecosystem. For this session, we are focusing on embracing the challenges of the future together. We believe that working […]
With OneContact WFO newest version, OneForecast authentication has been improved and full migration to HTML5 has been implemented: ✓ Create Chart Panel ✓ Create Top and Lateral Menus ✓ Create ForecastList ✓ Generic Enhancements The Chart Panel view is where the user can find detailed information about the KPIs for each service associated to the forecast and where time […]
Collab hits record number of new partners and customers in 2018 Multimedia contact center provider Collab achieved a new level of success in the first half of 2018, hitting a record number of partners and customers that went live with its technologies. During the first six months of the year, Collab’s partner network increased […]
1. What’s a Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to route inbound phone contacts, allowing call center agents […]
With OneContact WFO latest release, User Interface has been improved, facilitating navigation and overall experience on the application. This release is the first one to include the new OneMonitor HTML5 version as well as the first version of the new OneContactWFO Main page (developed in HTML5): Concernign OneMonitor and OneWorkForce main updates: ✓ Create […]
Collab and 1Stream, in partnership with ITWeb, will participate in the conference – “The Next Generation Contact Center – Future of the Call Center”, taking place at The Venue, Melrose Arch (South Africa) on Wednesday 18th July 2018. Join Carlos Vasconcelos, Executive VP Global Marketing at Collab, among other Keynote Speakers to discover how automation, chatbots, virtual assistants […]
(For further info , please check our Knowledge Base – https://support.collab.com/hc/en-us/sections/115000479134) With the brand new Nubitalk version, several features concerning screen recording, agent notifications, enhanced recording, IM conversations, click2interact branding options, among others are now accessible for supervisors, managers and users: Screen recording is available via WebRTC – Supervisors can record their agents’ screen activity, capturing whatever goes […]