In this article, we present the innovations made available from April to June 2019.
The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]
Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the Contact Center features that are providing more and more clients with the service they deserve: more reliable, faster and innovative. * indicates required […]
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]
Building a trustworthy community We celebrate customers who take time to engage with us and advocate on our behalf. We believe that to embrace the future we must work together. We have developed an Advocacy Program where everybody wins: we build trust and gain positive exposure, and you enhance your reputation and receive several other […]
Gamification 2.10.0 introduces significant improvements on the platform making it more customizable: 1.Animated activities: when a player enters a challenge he can see an animation displaying the position of each player in a trackline. 2. Complete player list: Administrators have now access to the complete list of players according to the amount of medals they […]
Collab just won a Portugal 2020 funding to invest in an Artificial Intelligence project for Contact Centers. With a total eligible cost of around € 1 million (€ 951,824.64, which Lisboa 2020 program will finance between 30 and 40% of it) and the completion deadline of June 2020, this funding will greatly enhance the company’s […]
Aldeia dos Capuchos Hotel is the chosen destination for CollabXperience’19,on the cliffs of Costa da Caparica, one of Europe’s longest sandy shoreline with privileged views to Lisbon. What can you expect Collab vision for the next yearsExpect amazing live demos about Collab’s latest developments and our roadmap disclosure. Reference projects andnew clientsThis year we will be focusingon […]