Category: Highlight

Whatsapp integration

Launching the official WhatsApp API connector

The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]

ebook customer journey

Customer journey trends for 2019

Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the Contact Center features that are providing more and more clients with the service they deserve: more reliable, faster and innovative. * indicates required […]

Collab and Khomp form technology partnership in the Contact Center market

Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]

Customer Advocacy Program

Building a trustworthy community We celebrate customers who take time to engage with us and advocate on our behalf. We believe that to embrace the future we must work together. We have developed an Advocacy Program where everybody wins: we build trust and gain positive exposure, and you enhance your reputation and receive several other […]

Gamification 2.10.0 New Release

Gamification 2.10.0 introduces significant improvements on the platform making it more customizable: 1.Animated activities: when a player enters a challenge he can see an animation displaying the position of each player in a trackline. 2. Complete player list: Administrators have now access to the complete list of players according to the amount of medals they […]