Category: Highlight

Webinar: How Automation can improve customer engagement

This webinar discloses the possibilities of the integration and provides real examples and data and includes a live demo that showcases a seamless integration of One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. […]

Millennium BCP, Vodafone and others: How they are dealing with remote work

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]