Category: Highlight

Formação Brasil

Ação de formação – Collab Brasil

Formação Collab para parceiros brasileiros Nas próximas semanas a Collab vai realizar uma ação de formação para parceiros brasileiros em São Paulo. Os módulos de formação englobam: OneContact Essentials OneContact CC Deployment & Troubleshoot I OneContact PBX, Nubitalk OneContact CC Application & Development   Descarregar PDF   A formação irá decorrer no Edifício Escritórios Rio […]

Recap CollabXperience’18 – Embracing the future together

The second edition of CollabXperience took place at Eugénio de Almeida Foundation, in Évora, on September 19 and 20, 2018. There were 44 partner companies attending the event from 21 different countries, with a total of 150 participants – which reflects a 40% increase in attendance compared to the previous year. Two days of presentations […]

Entrevista a Pedro Quintas, fundador da Collab

Pedro Quintas, fundador da Collab, percebeu em 2003 que havia uma disrupção no mercado dos Contact Centers com o aparecimento dos protocolos IP e os SIP que iriam mudar completamente a estrutura da indústria. Desenvolveu então uma solução focada em multimédia SIP-based. Hoje em dia, Pedro Quintas acredita que a Collab tem uma das soluções […]

Entrevista a Pedro Rodrigues, CEO da Collab, sobre a evolução no mercado da América Latina

Pedro Rodrigues, CEO da Collab, numa entrevista para o portal Callcenter, revela que “ao entrarmos num mercado gostamos de ter clientes e ter histórias de sucesso e, a partir daí, mostrar ao mercado o que temos feito de bom”. Na América Latina, a Collab conta com um grupo de parceiros com muitos anos de experiência […]

CollabXperience’18 | Embracing the Future Together

Following the memorable first edition, it is with great pleasure that CollabXperience’18 is taking place in the historical city of Évora. Our successful achievements have only been possible due to the collaboration and shared knowledge among our ecosystem. For this session, we are focusing on embracing the challenges of the future together. We believe that working […]

Chart panel OneForecast Collab

OneContactWFO New Release

With OneContact WFO newest version, OneForecast authentication has been improved and full migration to HTML5 has been implemented: ✓ Create Chart Panel ✓ Create Top and Lateral Menus ✓ Create ForecastList ✓ Generic Enhancements The Chart Panel view is where the user can find detailed information about the KPIs for each service associated to the forecast and where time […]

partnerships collab 2018

2018 Collab semester results

Collab hits record number of new partners and customers in 2018   Multimedia contact center provider Collab achieved a new level of success in the first half of 2018, hitting a record number of partners and customers that went live with its technologies. During the first six months of the year, Collab’s partner network increased […]

How to choose the best Contact Center Software

How to choose the best Contact Center Software: 6 key factors

1. What’s a Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to route inbound phone contacts, allowing call center agents […]

WFO- Release

OneContact WFO New Release

With OneContact WFO latest release, User Interface has been improved, facilitating navigation and overall experience on the application. This release is the first one to include the new OneMonitor HTML5 version as well as the first version of the new OneContactWFO Main page (developed in HTML5):   Concernign OneMonitor and OneWorkForce main updates: ✓ Create […]

the-next-generation-contact-center 1stream

The Next Generation Contact Center – Future of the Call Center

Collab and 1Stream, in partnership with ITWeb, will participate in the conference – “The Next Generation Contact Center – Future of the Call Center”,  taking place at The Venue, Melrose Arch (South Africa) on Wednesday 18th July 2018. Join Carlos Vasconcelos, Executive VP Global Marketing at Collab, among other Keynote Speakers to discover how automation, chatbots, virtual assistants […]