Category: Highlight

How to choose the best Contact Center Software

How to choose the best Contact Center Software: 6 key factors

1. What’s a Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to route inbound phone contacts, allowing call center agents […]

WFO-2.2.0.1 Release

OneContact WFO 2.2.0.1 New Release

With OneContact WFO latest release, User Interface has been improved, facilitating navigation and overall experience on the application. This release is the first one to include the new OneMonitor HTML5 version as well as the first version of the new OneContactWFO Main page (developed in HTML5):   Concernign OneMonitor and OneWorkForce main updates: ✓ Create […]

the-next-generation-contact-center 1stream

The Next Generation Contact Center – Future of the Call Center

Collab and 1Stream, in partnership with ITWeb, will participate in the conference – “The Next Generation Contact Center – Future of the Call Center”,  taking place at The Venue, Melrose Arch (South Africa) on Wednesday 18th July 2018. Join Carlos Vasconcelos, Executive VP Global Marketing at Collab, among other Keynote Speakers to discover how automation, chatbots, virtual assistants […]

nubitalk new release

Nubitalk New Release

(For further info , please check our Knowledge Base – https://support.collab.com/hc/en-us/sections/115000479134) With the brand new Nubitalk version, several features concerning screen recording, agent notifications, enhanced recording, IM conversations, click2interact branding options, among others are now accessible for supervisors, managers and users: Screen recording is available via WebRTC – Supervisors can record their agents’ screen activity, capturing whatever goes […]

CRIC 2018

Congreso Regional de Interacción con Clientes 2018

Join us June 7th, at Four Season Buenos Aires, Posadas 1086/8, C.A.B.A. to see the latest trends and best practices concerning CRM, CEX, BPO, BI and Contact Center industries with the most experienced professionals Find below full agenda details:   08:30 CHECK-IN SALÓN FELIX 09:00 OPENING CERIMONY 09:05 a 09:45  “PRESENTE Y FUTURO DEL ECOSISTEMA DEL CRM, […]

OneContact 2.5.4.11

OneContact CC 2.5.4.11

With OneContact CC 2.5.4.11, supervisors and managers have brand new options available concerning recordings’ compression, resetting statistics according to local time zone and configuring record management options by instance. Supervisors are now able to decide what type of compression they want to use, when exporting recordings. For example, a high compression means a high CPU […]

APCC 2018

Um brinde ao Futuro!

It is with great pride that Collab participated in the 14th Annual Conference organized by APCC, under the topic “Contact Centers Challenge: What we are and what we’ll be” as the Technological Innovation sponsor and was awarded for the 6th consecutive year. Our partner Sogedes had the honour to participate and explain his vision on the […]

15 customer experience summit

Visítanos en CONGRESO ANDINO DE CONTACT CENTERS Y CRM

Estamos orgullosos de patrocinar este evento en asociación con IPCOM NETWORK (www.ipcomnetwork.com). Pase por nuestro stand y compruebe nuestro gran espacio para hablar,10 de mayo, Salon2, 2:30 p.m., donde Aitor Galindo hablará sobre “WhatsApp asistido por Chatbots – Los factores que impulsan a los Centros de Contacto de la última generación”. — Visit us in […]

LeaderBoard 2.7.0

Gamification 2.7.0 New Release

Gamification 2.7.0 introduces significant improvements on the platform, making it easier to navigate and extract relevant information regarding players’ activity: Check the last login timestamp and total amount of players’ logins A daily email can now be sent to players with an activity summary Credits’ evolution graphic was added, showing agents used and available credits […]

OneContactUC 3.0.0

OneContact UC 3.0.0

OneContact UC latest version simplifies daily tasks and unifies login to the plataform:   Users are now able to use Collab’s new Identity Server – OneContact Login   When opening OneContactUC in another tab/browser/device, the previous session is automatically closed.   User is capable to log in and log out of the respective services, via […]