Category: Highlight

nubitalk new release

Nubitalk New Release

(For further info , please check our Knowledge Base – https://support.collab.com/hc/en-us/sections/115000479134) With the brand new Nubitalk version, several features concerning screen recording, agent notifications, enhanced recording, IM conversations, click2interact branding options, among others are now accessible for supervisors, managers and users: Screen recording is available via WebRTC – Supervisors can record their agents’ screen activity, capturing whatever goes […]

CRIC 2018

Congreso Regional de Interacción con Clientes 2018

Join us June 7th, at Four Season Buenos Aires, Posadas 1086/8, C.A.B.A. to see the latest trends and best practices concerning CRM, CEX, BPO, BI and Contact Center industries with the most experienced professionals Find below full agenda details:   08:30 CHECK-IN SALÓN FELIX 09:00 OPENING CERIMONY 09:05 a 09:45  “PRESENTE Y FUTURO DEL ECOSISTEMA DEL CRM, […]

OneContact 2.5.4.11

OneContact CC 2.5.4.11

With OneContact CC 2.5.4.11, supervisors and managers have brand new options available concerning recordings’ compression, resetting statistics according to local time zone and configuring record management options by instance. Supervisors are now able to decide what type of compression they want to use, when exporting recordings. For example, a high compression means a high CPU […]

APCC 2018

Um brinde ao Futuro!

It is with great pride that Collab participated in the 14th Annual Conference organized by APCC, under the topic “Contact Centers Challenge: What we are and what we’ll be” as the Technological Innovation sponsor and was awarded for the 6th consecutive year. Our partner Sogedes had the honour to participate and explain his vision on the […]

15 customer experience summit

Visítanos en CONGRESO ANDINO DE CONTACT CENTERS Y CRM

Estamos orgullosos de patrocinar este evento en asociación con IPCOM NETWORK (www.ipcomnetwork.com). Pase por nuestro stand y compruebe nuestro gran espacio para hablar,10 de mayo, Salon2, 2:30 p.m., donde Aitor Galindo hablará sobre “WhatsApp asistido por Chatbots – Los factores que impulsan a los Centros de Contacto de la última generación”. — Visit us in […]

LeaderBoard 2.7.0

Gamification 2.7.0 New Release

Gamification 2.7.0 introduces significant improvements on the platform, making it easier to navigate and extract relevant information regarding players’ activity: Check the last login timestamp and total amount of players’ logins A daily email can now be sent to players with an activity summary Credits’ evolution graphic was added, showing agents used and available credits […]

OneContactUC 3.0.0

OneContact UC 3.0.0

OneContact UC latest version simplifies daily tasks and unifies login to the plataform:   Users are now able to use Collab’s new Identity Server – OneContact Login   When opening OneContactUC in another tab/browser/device, the previous session is automatically closed.   User is capable to log in and log out of the respective services, via […]

OneContact PBX 3.0.0

OneContact PBX 3.0.0 New Release

  With OneContact PBX 3.0.0, User Interface and User Experience have been improved, making it easier to login and authenticate on the web portal: Hunting groups can now be upgraded to services. The user is now able to log in and log out from the services/group that is associated with, allowing to receive or block […]

seeing the future dubai

The Next Generation Contact Centre

Contact Centers have come a long way, evolving from a single channel deployment to an Omnichannel offering, contributing to an ubiquitous customer experience, where AI has a central role between human and machine interaction. Furthermore, companies need to be prepared to assist the customer independently of the channel being used and be ready to integrate […]

gamification 2.7.0 release

Gamification 2.6.0 New Release

Gamification 2.6.0 brings efficient enhancements to the platform, facilitating user experience and unifying the user interface when logging in. It is now possible to access the platform via OneLogin, which is already being used for other products such as OneContact CC or OneContact PBX. In the same way, Azure SQL Database is already being supported. […]