Category: Highlight

With CRM I’ve seen plenty – the Good, the Bad then This (real story)

The other day I got an email from a bank in which I have small savings with but no regular account movements. The email said I had the right customer profile to be eligible for an American Express card without any yearly fees or added costs.. So “Mr Carlos just click here and we will get you […]

PCI Compliance… To be or not to be?

About Compliance (in general) and PCI compliance (in specific) Compliance issues go well beyond the contact center activity and provide a classic example of the importance of distinct roles in organizations: For the business, compliance is simply a set of rules to be followed, and, if the rules are followed, the business considers itself to […]