Google Cloud powers AI Collab Contact Center solutions The goal is to leverage artificial intelligence technologies The software house Collab has been expanding its international presence with OneContact CC, a cloud contact center suite designed to boost customer engagement. Now, Collab has officially partnered up with Google Cloud and expands its array of artificial intelligence […]
Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign of Collab PBX app, upgrades on instant messaging, and also novelties on […]
OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
What is self service customer support? Learn about the benefits of bots and increase efficiency in the contact center! Build and implement easily
This webinar discloses the possibilities of the integration and provides real examples and data and includes a live demo that showcases a seamless integration of One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. […]
The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]
Edenred now uses OneContact CC, the contanct center suite powered by Collab. This case study shows the impact of this solution for the company.
Tips and guidance with best practices for remote work call and contact centers. Make the best of home working and remote workforce.
As a Contact Center Software Provider, Collab allows work-from-anywhere. Our architecture supports remote working for agents, supervisors and administrators. All the Contact Center features are available from home.
The Webinar Cognitive Services is focused on Speech Analytics & Sentiment Analysis. Collab and Microsoft.