Category: News

Whatsapp integration

Launching the official WhatsApp API connector

The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]

Collab e Khomp fecham parceria tecnológica no mercado dos Contact Centers

A Collab, fornecedora europeia de soluções inovadoras de Contact Center, e a Khomp, líder em hardware e tecnologias inovadoras para o mercado brasileiro de telecomunicações, anunciam uma parceria tecnológica que permite aos utilizadores beneficiarem de uma combinação de ambas as soluções. Os testes feitos aos equipamentos garantem a compatibilidade entre as soluções Collab e a […]

Collab and Khomp form technology partnership in the Contact Center market

Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]

Customer Advocacy Program

Building a trustworthy community We celebrate customers who take time to engage with us and advocate on our behalf. We believe that to embrace the future we must work together. We have developed an Advocacy Program where everybody wins: we build trust and gain positive exposure, and you enhance your reputation and receive several other […]

Gamification 2.10.0 New Release

Gamification 2.10.0 introduces significant improvements on the platform making it more customizable: 1.Animated activities: when a player enters a challenge he can see an animation displaying the position of each player in a trackline. 2. Complete player list: Administrators have now access to the complete list of players according to the amount of medals they […]

Collab wins funding for Artificial Intelligence project

Collab just won a Portugal 2020 funding to invest in an Artificial Intelligence project for Contact Centers. With a total eligible cost of around € 1 million (€ 951,824.64, which Lisboa 2020 program will finance between 30 and 40% of it) and the completion deadline of June 2020, this funding will greatly enhance the company’s […]

Collab ganha financiamento para projeto de Inteligência Artificial

Lisboa, 25 de fevereiro, 2019 – Collab acaba de ganhar projeto Portugal 2020 para investir em Inteligência Artificial para Contact Centers. Com um custo total elegível de cerca de 1 milhão de euros (951.824,64 €, sendo que o programa Lisboa 2020 irá financiar entre 30 a 40% do mesmo) e prazo de conclusão a junho […]

Collab Academy 2019

Partners Training Sessions for 2019 Classroom sessions and Online Webinars   Announcing the anticipated Training Session Plan for 2019, where partners can access and subscribe to training modules regarding our product portfolio.   Learn about management and provisioning of our cloud-based contact center and PBX solutions from a reseller’s perspective. Create campaigns and IVR Flows […]

Collab Partner Forum

Collab Partner Forum Sharing & Learning   We have developed a place for all Partners to find out Collab’s latest developments, share questions and learn from one another. A collaborative space for making suggestions, debate useful topics and help boost your business. Visit Forum   Community Topics split into 6 main topics:   Lounge A […]

Formação Brasil

Ação de formação – Collab Brasil

Formação Collab para parceiros brasileiros Nas próximas semanas a Collab vai realizar uma ação de formação para parceiros brasileiros em São Paulo. Os módulos de formação englobam: OneContact Essentials OneContact CC Deployment & Troubleshoot I OneContact PBX, Nubitalk OneContact CC Application & Development   Descarregar PDF   A formação irá decorrer no Edifício Escritórios Rio […]