In this article, we present the innovations made available from April to June 2019.
At the end of the day, understanding the communication habits and preferences of the audience must be a priority.
The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]
A Collab, fornecedora europeia de soluções inovadoras de Contact Center, e a Khomp, líder em hardware e tecnologias inovadoras para o mercado brasileiro de telecomunicações, anunciam uma parceria tecnológica que permite aos utilizadores beneficiarem de uma combinação de ambas as soluções. Os testes feitos aos equipamentos garantem a compatibilidade entre as soluções Collab e a […]
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]
Building a trustworthy community We celebrate customers who take time to engage with us and advocate on our behalf. We believe that to embrace the future we must work together. We have developed an Advocacy Program where everybody wins: we build trust and gain positive exposure, and you enhance your reputation and receive several other […]
Gamification 2.10.0 introduces significant improvements on the platform making it more customizable: 1.Animated activities: when a player enters a challenge he can see an animation displaying the position of each player in a trackline. 2. Complete player list: Administrators have now access to the complete list of players according to the amount of medals they […]
Collab just won a Portugal 2020 funding to invest in an Artificial Intelligence project for Contact Centers. With a total eligible cost of around € 1 million (€ 951,824.64, which Lisboa 2020 program will finance between 30 and 40% of it) and the completion deadline of June 2020, this funding will greatly enhance the company’s […]
Lisboa, 25 de fevereiro, 2019 – Collab acaba de ganhar projeto Portugal 2020 para investir em Inteligência Artificial para Contact Centers. Com um custo total elegível de cerca de 1 milhão de euros (951.824,64 €, sendo que o programa Lisboa 2020 irá financiar entre 30 a 40% do mesmo) e prazo de conclusão a junho […]
Partners Training Sessions for 2019 Classroom sessions and Online Webinars Announcing the anticipated Training Session Plan for 2019, where partners can access and subscribe to training modules regarding our product portfolio. Learn about management and provisioning of our cloud-based contact center and PBX solutions from a reseller’s perspective. Create campaigns and IVR Flows […]