Category: News

Google Cloud Collab

Google Cloud powers Collab AI Contact Center solutions

Google Cloud powers AI Collab Contact Center solutions The goal is to leverage artificial intelligence technologies The software house Collab has been expanding its international presence with OneContact CC, a cloud contact center suite designed to boost customer engagement. Now, Collab has officially partnered up with Google Cloud and expands its array of artificial intelligence […]

Collab technical updates

PBX app redesign, CIH new features & more

Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign of Collab PBX app, upgrades on instant messaging, and also novelties on […]

Webinar: How Automation can improve customer engagement

This webinar discloses the possibilities of the integration and provides real examples and data and includes a live demo that showcases a seamless integration of One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. […]

Millennium BCP, Vodafone and others: How they are dealing with remote work

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]