What is self service customer support? Learn about the benefits of bots and increase efficiency in the contact center! Build and implement easily
This webinar discloses the possibilities of the integration and provides real examples and data and includes a live demo that showcases a seamless integration of One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. […]
The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]
Edenred now uses OneContact CC, the contanct center suite powered by Collab. This case study shows the impact of this solution for the company.
Tips and guidance with best practices for remote work call and contact centers. Make the best of home working and remote workforce.
As a Contact Center Software Provider, Collab allows work-from-anywhere. Our architecture supports remote working for agents, supervisors and administrators. All the Contact Center features are available from home.
The Webinar Cognitive Services is focused on Speech Analytics & Sentiment Analysis. Collab and Microsoft.
Customer Experience is developing in a world where the physical and digital are intertwined. Pedro explains how in this interview for CMI magazine.
Durante a CollabXperience tivemos oportunidade de conversar com Adria Cândido, que esteve à frente da CSU Contact como directora executiva. Não perca a entrevista exclusiva de Catarina Alves, da Collab, com Adria.