Category: News

Whatsapp integration

Launching the official WhatsApp API connector

The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]

Collab e Khomp fecham parceria tecnológica no mercado dos Contact Centers

A Collab, fornecedora europeia de soluções inovadoras de Contact Center, e a Khomp, líder em hardware e tecnologias inovadoras para o mercado brasileiro de telecomunicações, anunciam uma parceria tecnológica que permite aos utilizadores beneficiarem de uma combinação de ambas as soluções. Os testes feitos aos equipamentos garantem a compatibilidade entre as soluções Collab e a […]

Collab and Khomp form technology partnership in the Contact Center market

Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]

Customer Advocacy Program

Building a trustworthy community We celebrate customers who take time to engage with us and advocate on our behalf. We believe that to embrace the future we must work together. We have developed an Advocacy Program where everybody wins: we build trust and gain positive exposure, and you enhance your reputation and receive several other […]

Gamification 2.10.0 New Release

Gamification 2.10.0 introduces significant improvements on the platform making it more customizable: 1.Animated activities: when a player enters a challenge he can see an animation displaying the position of each player in a trackline. 2. Complete player list: Administrators have now access to the complete list of players according to the amount of medals they […]

Collab wins funding for Artificial Intelligence project

Collab just won a Portugal 2020 funding to invest in an Artificial Intelligence project for Contact Centers. With a total eligible cost of around € 1 million (€ 951,824.64, which Lisboa 2020 program will finance between 30 and 40% of it) and the completion deadline of June 2020, this funding will greatly enhance the company’s […]