Collab Partner Forum Sharing & Learning We have developed a place for all Partners to find out Collab’s latest developments, share questions and learn from one another. A collaborative space for making suggestions, debate useful topics and help boost your business. Visit Forum Community Topics split into 6 main topics: Lounge A […]
Formação Collab para parceiros brasileiros Nas próximas semanas a Collab vai realizar uma ação de formação para parceiros brasileiros em São Paulo. Os módulos de formação englobam: OneContact Essentials OneContact CC Deployment & Troubleshoot I OneContact PBX, Nubitalk OneContact CC Application & Development Descarregar PDF A formação irá decorrer no Edifício Escritórios Rio […]
The second edition of CollabXperience took place at Eugénio de Almeida Foundation, in Évora, on September 19 and 20, 2018. There were 44 partner companies attending the event from 21 different countries, with a total of 150 participants – which reflects a 40% increase in attendance compared to the previous year. Two days of presentations […]
Pedro Quintas, fundador da Collab, percebeu em 2003 que havia uma disrupção no mercado dos Contact Centers com o aparecimento dos protocolos IP e os SIP que iriam mudar completamente a estrutura da indústria. Desenvolveu então uma solução focada em multimédia SIP-based. Hoje em dia, Pedro Quintas acredita que a Collab tem uma das soluções […]
Pedro Rodrigues, CEO da Collab, numa entrevista para o portal Callcenter, revela que “ao entrarmos num mercado gostamos de ter clientes e ter histórias de sucesso e, a partir daí, mostrar ao mercado o que temos feito de bom”. Na América Latina, a Collab conta com um grupo de parceiros com muitos anos de experiência […]
Collab hits record number of new partners and customers in 2018 Multimedia contact center provider Collab achieved a new level of success in the first half of 2018, hitting a record number of partners and customers that went live with its technologies. During the first six months of the year, Collab’s partner network increased […]
1. What’s a Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to route inbound phone contacts, allowing call center agents […]
Collab and 1Stream, in partnership with ITWeb, will participate in the conference – “The Next Generation Contact Center – Future of the Call Center”, taking place at The Venue, Melrose Arch (South Africa) on Wednesday 18th July 2018. Join Carlos Vasconcelos, Executive VP Global Marketing at Collab, among other Keynote Speakers to discover how automation, chatbots, virtual assistants […]
(For further info , please check our Knowledge Base – https://support.collab.com/hc/en-us/sections/115000479134) With the brand new Nubitalk version, several features concerning screen recording, agent notifications, enhanced recording, IM conversations, click2interact branding options, among others are now accessible for supervisors, managers and users: Screen recording is available via WebRTC – Supervisors can record their agents’ screen activity, capturing whatever goes […]
With OneContact CC 2.5.4.11, supervisors and managers have brand new options available concerning recordings’ compression, resetting statistics according to local time zone and configuring record management options by instance. Supervisors are now able to decide what type of compression they want to use, when exporting recordings. For example, a high compression means a high CPU […]