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Customer Experience is developing in a world where the physical and digital are intertwined. Pedro explains how in this interview for CMI magazine.
Durante a CollabXperience tivemos oportunidade de conversar com Adria Cândido, que esteve à frente da CSU Contact como directora executiva. Não perca a entrevista exclusiva de Catarina Alves, da Collab, com Adria.
What is a dialer, types of dialers and the best diallers for your business
In this article, we present the innovations made available from April to June 2019.
At the end of the day, understanding the communication habits and preferences of the audience must be a priority.
The use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries outside the United States. Collab is officially announcing the release of a fully supported Whatsapp connector and API, based on the concepts below: Key Benefits Fully featured integration, including the option to combine with […]
A Collab, fornecedora europeia de soluções inovadoras de Contact Center, e a Khomp, líder em hardware e tecnologias inovadoras para o mercado brasileiro de telecomunicações, anunciam uma parceria tecnológica que permite aos utilizadores beneficiarem de uma combinação de ambas as soluções. Os testes feitos aos equipamentos garantem a compatibilidade entre as soluções Collab e a […]
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm the compatibility between Collab solutions and Khomp’s KMG MS media gateways, ensuring their functionality with Nubitalk and OneContact […]