Category: News

Gamify your Contact Center

What is Gamification? Gamification uses game mechanics and game design techniques to create a game like experience during the work period. The main purpose is to make work more appealing, motivating and fun while still trying to meet company goals. How does it make sense in a contact center? Contact centers have one of the […]

Outbound IVR with a twist

We have included the functionality of Outbound IVR in OneContact for some time now. This, in itself, is not spectacular. In fact, it is a fairly standard feature for a contact center solution. What is new and innovative is the combination of this feature with our predictive algorithm and the use of agents! Outbound IVR […]

WebRTC decoded

What is WebRTC? WebRTC (Web Real-Time Communication) is an API definition being drafted by the World Wide Web Consortium (W3C) to enable browser applications for voice calling, video chat, and P2P file sharing without plugins. What is all the fuzz about? It enables real time communications applications directly from a web browser without any kind […]

Welcome :)

We are pleased to announce the launch of Collab Technical Blog, something totally new in our +11 years history. As a team, we have always listened and spoken to our customers in one-to-one initiatives as well as in conferences and events. We continuously take into consideration all the yearly customer satisfaction surveys and the feedback they incorporate.We […]