Category: Other

Collab technical updates

PBX app redesign, CIH new features & more

Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign of Collab PBX app, upgrades on instant messaging, and also novelties on […]

Webinar: How Automation can improve customer engagement

This webinar discloses the possibilities of the integration and provides real examples and data and includes a live demo that showcases a seamless integration of One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. […]

Millennium BCP, Vodafone and others: How they are dealing with remote work

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]

Millennium BCP, Manpower Group, Majorel e Vodafone: como eles estão a lidar com o teletrabalho

A realidade do trabalho remoto impôs-se devido à pandemia do Corona Virus, e atirou os Contact Centers para transição forçada para trabalho remoto. Milhares de agentes, supervisores e restantes colaboradores foram colocados a operar desde casa. A APCC (Associação Portuguesa de Contact Centers), com o apoio da Collab, organizou um webinar com o tema Teletrabalho […]

Volaris Group Expands Position in Communications & Media Vertical

Volaris Group Expands Position in Communications & Media Vertical with Acquisition of Collab – Soluções Informáticas de Comunicação e Colaboração Volaris Group (“Volaris”) today announced that it has completed its fourteenth acquisition in the Communications and Media vertical with the acquisition of Collab – Soluções Informáticas de Comunicação e Colaboração (“Collab”), a provider of mission […]

CollabXperience

CollabXperience’ 19 Awards

CollabXperience it’s more than an event: it’s a celebration. A celebration of our partnerships. They challenge us to keep growing and drive our strategy forward. CollabXperience is an exclusive, invite only event that gathers industry leading companies and experts for a two-day event. The 2019 edition took place from October 2nd to October 4th, at […]