Category: Other

Webinar: How Automation can improve customer engagement

Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to digital transformation. This webinar discloses the possibilities of the integration and provides real examples and […]

Millennium BCP, Vodafone and others: How they are dealing with remote work

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]

Millennium BCP, Manpower Group, Majorel e Vodafone: como eles estão a lidar com o teletrabalho

A realidade do trabalho remoto impôs-se devido à pandemia do Corona Virus, e atirou os Contact Centers para transição forçada para trabalho remoto. Milhares de agentes, supervisores e restantes colaboradores foram colocados a operar desde casa. A APCC (Associação Portuguesa de Contact Centers), com o apoio da Collab, organizou um webinar com o tema Teletrabalho […]

Volaris Group Expands Position in Communications & Media Vertical

Volaris Group Expands Position in Communications & Media Vertical with Acquisition of Collab – Soluções Informáticas de Comunicação e Colaboração Volaris Group (“Volaris”) today announced that it has completed its fourteenth acquisition in the Communications and Media vertical with the acquisition of Collab – Soluções Informáticas de Comunicação e Colaboração (“Collab”), a provider of mission […]

CollabXperience

CollabXperience’ 19 Awards

CollabXperience it’s more than an event: it’s a celebration. A celebration of our partnerships. They challenge us to keep growing and drive our strategy forward. CollabXperience is an exclusive, invite only event that gathers industry leading companies and experts for a two-day event. The 2019 edition took place from October 2nd to October 4th, at […]

The 5 Call Centers KPIs that you should be tracking

Choosing the important metrics in a plethora of KPIs and indicators can be overwhelming. As a result, most supervisors and managers keep track of a handful of KPIs and focus solemnly on their variances. Indicators are important and insightful, but they give you a small scope of the contact center’s overall performance. If we see […]

Chart panel OneForecast Collab

OneContactWFO 2.2.0.2 New Release

With OneContact WFO newest version, OneForecast authentication has been improved and full migration to HTML5 has been implemented: ✓ Create Chart Panel ✓ Create Top and Lateral Menus ✓ Create ForecastList ✓ Generic Enhancements The Chart Panel view is where the user can find detailed information about the KPIs for each service associated to the forecast and where time […]