Category: Webinars

Webinar: How Automation can improve customer engagement

Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to digital transformation. This webinar discloses the possibilities of the integration and provides real examples and […]

Millennium BCP, Vodafone and others: How they are dealing with remote work

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. APCC (Portuguese Association of Contact Centers), with the support of Collab, organized a webinar with the theme Telework […]

Collab Academy 2019

Partners Training Sessions for 2019 Classroom sessions and Online Webinars   Announcing the anticipated Training Session Plan for 2019, where partners can access and subscribe to training modules regarding our product portfolio.   Learn about management and provisioning of our cloud-based contact center and PBX solutions from a reseller’s perspective. Create campaigns and IVR Flows […]

Collab Partners Training Sessions 2018

Partners Training Sessions 2018

  Announcing the anticipated Training Session Plan for 2018, where partners can access and subscribe to training modules regarding our product portfolio:   Nubitalk The Nubitalk course presents students to Collab cloud-based contact center functionality’s. As an Omni channel solution integrates multiple media channels (voice, video, chat, email and social networks) into one interface.   […]

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The General, the Ferrari and the Contact Center Agent…» “Gamification is a tool to design behaviors, develop skills and enable innovation. Combined with other technologies and trends, gamification can cause major disruption in employee performance management, education, personal development and customer engagement.” Brian Burke, Gartner How does it make sense in a contact center? Contact centers have […]