After several weeks of thoughtful planning and execution, CollabXperience’17 delivered a memorable event for everyone! Partners around the globe came together in Lisbon to share their vision and experiences, enriching Collab’s ecosystem and strengthening relations among them. A big thank you to all our attendees!
Here are the highlights:
The event started with the insight of Pedro Quintas on Contact Center Vision. Topics such as the importance of Digital Transformation, AI & Automation and Cloud Readiness were presented, highlighting how partners can achieve customer success.
Later on, José Silva and Pedro Gomes announced Collab’s Roadmap, where relevant topics for our partners were announced. Firstly, Collab’s most recent project – “The Hive”. This unified User Experience portal is a leap towards interface unification. Secondly, the new OneFlow joins the portfolio as a powerful tool to plan and design Multimedia Routing Scripts and Bot conversation flows. WhatsApp integration was showcased and will be officially available(*) as an additional contact channel, contributing even further to enhance the Omnichannel strategy.
Next, Sérgio Ministro provided useful insights about Professional Services and Support, stating that an improved technical support, greater autonomy and immediate financial rewards are key success points to guarantee the satisfaction of our customers and partners.
Carlos Vasconcelos and Paulo Porto made the big reveal about the new Collab Platinum Partner Program and Partner Portal, as well as other novelties concerning Lead Generation and Lead Protection. Collab made a huge announcement – we are no longer selling directly and will be focusing all our resources in the partner community.
With these great and exciting news, Collab has taken a significant step towards increasing the networking between our partners and hopefully contributing to accelerated growth in the community! Pedro Rodrigues commented, “We are extremely happy with all the feedback from our partners. With the Nubitalk cloud available worldwide, we feel there are high potential gains to be harvested in a fast growing market”.
All-in-all, and with the support of the “P2020 – Tourist Companion” program, Lisbon presented us with amazing views and unbelievable October weather, so please check out the event recap videos below:
(*) Official general availability of Whatsapp pending on release of Whatsapp public APIs. Beta projects available now with the support of professional services / special projects team.