Following the memorable first edition, it is with great pleasure that CollabXperience’18 is taking place in the historical city of Évora. Our successful achievements have only been possible due to the collaboration and shared knowledge among our ecosystem.
For this session, we are focusing on embracing the challenges of the future together. We believe that working side by side with our partners is the key to a sustainable growth. As such, the event logo has also evolved, reflecting those values.
IDC – one of the top providers of market intelligence, advisory services, telecommunications and consumer technology markets is going to join us in the event, sharing the state-of-art and future directions concerning the Contact Centre industry.
This event will be an opportunity to connect with our partners around the world, listen to new ideas and present Collab’s recent developments.
Some of the hot topics being presented:
1. Roadmap
2. New unified Portal
3. Cloud PBX
4. Gamification
5. Web IVR
6. Bot Flows
7. Sentiment Analysis
8. Augmented Reality
In case you are one of our partners attending CollabXperience’18, here is a reminder of the agenda for the event.
AGENDA:
Tuesday, September 18th 2018
18h00
Shuttle to Évora (Pick up at Lisbon Airport)
19h30
Arrival
20h00
Dinner Buffet
Wednesday, September 19th 2018
9h00
Registration at Fundação Eugénio de Almeida
09h30
WELCOME SESSION
Pedro Quintas & Pedro Rodrigues
10h00
COLLAB VISION & INNOVATIONS
– Roadmap
José Silva & Pedro Gomes
– Professional Services & Support
Sérgio Ministro
– Sales & Marketing
Paulo Porto & Carlos Vasconcelos
11h30
BREAK
11h45
COLLAB TECH DEMOS & SPECIAL PROJECTS
– Sentiment Analysis
– Bot flows
João Pedro Marques
13h00
LUNCH BREAK
14h30
CUSTOMER TESTIMONIALS & CASE STUDIES
– Virtual Assistant Cases by SMARKIO Brasil
Alexandre Rocha
– Re-inventing CloudPBX & CC in LATAM by Century Link
Diego Basantes
– Intelligent Cloud Solutions by Microsoft
Miguel Caldas
16h00
Shuttle to special sunset dinner at Ravasqueira Vineyard
Thursday, September 20th 2018
10h00
– OPENING SESSION BY COLLAB –
at Fundação Eugénio de Almeida
– AUGMENTED REALITY IN CONTACT CENTERS by DecSkill
Nuno Andrade
– GAMIFICATION CASE STUDY by Vodafone Portugal
António Veiga & Pedro Abreu
11h15
BREAK
11h30
UNLEASHING PEOPLE TRANSFORATION
Maria João Figueiredo
12h00
KEYNOTE CLOSING SESSION WITH IDC
Customer Experience Maturity Model
Bruno Soares
12h30
LUNCH BREAK
at Fundação Eugénio de Almeida
14h30
DISCOVER ÉVORA
18h00
SHUTTLE TO LISBON
19h30
Arrival at Parque das Nações (including drop off at Lisbon Airport)
RECOMMENDATIONS:
We advise all of our invitees to bring informal clothing and comfortable footwear. With different outdoor activities and having the dinner being held at a vineyard property, it is important to make the most out of the event.
Please notice that temperatures in Évora during September can easily reach 30ºC.
We are looking forward to see you all at CollabXperience ’18!
