HOW CRM AI, ROBOTS AND TEXT CONVERSATIONS  ARE CHANGING THE WAY COMPANIES ENGAGE WITH THEIR CUSTOMERS.

It is with great pleasure that Collab is participating in one of the most anticipated CRM events of the year – CRM Ireland 2017, where the most experienced I.T professionals will contribute with their unique vision on the subject.

Within the topic of how CRM AI, Robots and Text conversations are changing the way companies engage with customers, Carlos Vasconcelos (‎Executive VP Global Marketing Collab) is holding the talk Bots vs Humans – Cognitive Augmentation. Briefly, the importance of Chat Bots in the reivention of Contact Center industry will be discussed, as well as the central role of the CRM in the process.

Throughout the day numerous talks, panels and live demos are going to be held, so be sure to check the agenda below:

 

AGENDA

 

Time What’s on
8:00 – 9:00 Registration and Coffee
9:00 – 9:15 Welcome and Opening Session by Provident CRM – Gary Cullen
9:15 – 9:45 Unbabel – Scaling globally, empowering customer service teams with multilingual superpowers
9:45 – 10:15 Webio – AI, Chatbots and Conversational Messaging it’s the Future! Are you Ready?
10:15 – 11:00 SugarCRM
11:00 – 11:20 Coffee Break
11:20 – 12:00 Act-on – Enhance Your CRM With Marketing Automation
12:00 – 12:40 Collab – Bots Vs Humans – Cognitive Augmentation in the Next Generation Contact Centre
12:40 – 13:00 Provident CRM – Why Service Design helps you do things better and do better things
13:00 – 13:30 Panel (Provident CRM / Sugar / Act-On / Collab / Webio / Unbabel)
13:30 – 14:30 Lunch
14:30 – 17:00 Live Interactive Demo and Q&A Discussion
14:30 – 17:00 1 – 1 Sessions with Provident, SugarCRM, Act-on or Collab
– By appointment

 

Hope to see you in Dublin!

For further details about the event, please make sure to check the official website

 

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