Virtual Personal Assistants (bots) are here!
A chatbot is a service, powered by rules and sometimes artificial intelligence, that interacts with a user via a chat interface that can live in any major chat product (facebook, slack,…).
In a contact Center context, chatbots can replace regular IVR trees and that’s because a customer asks the bot a question and gets the answer right away, just like he would in a retail store.
This represents a huge opportunity not only because of the great experience it provides but also because people are using messenger apps more than they are using social networks. So basically, chatbots are a great tool to be present where your customers are and provide them with a great personalized experience. Chatbots are a feature of Nubitalk, Collab’s Cloud Contact Center and if you would like to discover more about them, please book a demo and we’ll show you how to apply this to your business needs.