seeing the future dubai

Contact Centers have come a long way, evolving from a single channel deployment to an Omnichannel offering, contributing to an ubiquitous customer experience, where AI has a central role between human and machine interaction.

Furthermore, companies need to be prepared to assist the customer independently of the channel being used and be ready to integrate their Contact Center with different social media platforms and CRMs available.

In this way, Collab is participating with its Partner IT Max Global in one of the most antecipated events in Dubai concerning the Next Generation Contact Centre & Digital Transformation in Fintech

Check the full agenda below:

Agenda Wednesday April  18, 2018
09.00 AM  Registration / Welcome Reception
9:30 AM Introduction
Naji Salameh, Managing Director, IT Max Global
9:45 AM Calling all Marketeers and IT people : take your CX to the next level
Carlos Vasconcelos, VP Global Marketing + Paulo Porto, VP Global Sales, Collab
·      Introduction to HCCC – your enterprise grade contact center in the Dubai cloud
·      Unleash Skype, Whatsapp, Facebook Msngr, Video and other new channels, out-of-the-box.
·      One-click integration with Salesforce.com, SugarCRM, Dynamics and Zendesk.
·      Amaze your customers with Human and Artificial Intelligent (AI) interaction flows.
LIVE DEMO – AI chat and vocal bot flows in your new cloud contact center.
10:30 AM A Challenger Solution for Digital Transformation
Jorge Rodrigues, Executive Director, Novabase
A case study for video authentication
How can a omni channel solution leverage business and productivity?
11:00 AM  Break
11:15  AM Future trends in Customer Engagement and Optimization
Carlos Vasconcelos, VP Global Marketing + Paulo Porto, VP Global Sales, Collab
·       Predictive Quality Monitoring
·       Predictive Routing
·       Gamification and Workforce Optimization
12:00 AM Live Demo
Carlos Vasconcelos, VP Global Marketing + Paulo Porto, VP Global Sales, Collab
Digital Transformation – reinventing omni-channel customer journeys
“Level up” your contact center with Gamification
WFO – the perfect combination of “performance” and “quality of service”
12:45 PM Wrap-Up
Naji Salameh, Managing Director, IT Max Global
1:00 PM Lunch and Networking

 

See you on 18th April, at RIXOS HOTEL in Dubai

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