Nubitalk - Collab® Omnichannel Cloud Contact Center Solution

FREE TRIAL LOGIN TO PORTAL

OMNICHANNEL
AND INTUITIVE
CLOUD CONTACT CENTER

Benefits

Fully-Featured

Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media.

Easy

Fully browser-based, no coding skills or software installation required.

Flexible

Since it is a cloud-based solution, you can scale it up or down quickly and effortlessly.

Pay as you go

No setup costs, pay only for what you use.

The supply of cloud services to innovative platforms such as Nubitalk on Microsoft Azure, is a true example on how Microsoft enables companies focused in Digital Transformation.

Victor Freitas, Microsoft BDM Applications

Nubitalk is

all-in-one

intuitive

omnichannel

Customer engagement made easy.

Nubitalk
Portal

Self-management portal from where Supervisors/Admins can manage: the entire contact center, Office Phone, Communications and Integrations.

WebRTC
OneAgent

Full control over all media, from voice to social media to email and CRM integration via the browser.
Agents can download the app from the iOS or Android app store and interact with the contact center using all the supported channels.

IVR
system

Interactive Voice Response give customers access to self-service menu options along with the ability to talk to a live agent. Configure written text to be verbally transmitted over the IVR and easily configure greetings or menus. Forward calls to any external phones.

Outbound Service Blending

Since agents and teams can be associated with several services, inbound and outbound, the system does the blending of the services where agents are ready on. Agents can thus take/make calls from any service they’re ready on.

PARTNERS CAN BUILD BUNDLES BASED ON OUR FEATURE SET, SOME EXAMPLES BELOW:

CALLS & INTERACTIONS

SAMPLE 3

SAMPLE 2

SAMPLE 1

WebRTC Agent Desktop

International Numbers

Personalized Greetings

Single Interface for Multi-Channel interactions

Call Recording

Call control options

Call Dispositions

Interaction queues

Bring Your Own Carrier

Video, Chat, Email and Social Media

Media type prioritization

Customer Interaction Apps

Agent Script Designer

INTELLIGENT ROUTING

Forward-to-Phone

Text-to-speech

Interactive Voice Response (IVR) system

Multichannel ACD for Voice, Email, Chat, & Social

Skills-Based Routing

Intelligent Reconnect

OUTBOUND

Outbound Caller ID

Power Dialer

Inbound & Outbound blending

Answer Machine Detection

Predictive Dialer

INTEGRATIONS

CRM pop-up (Url Based)

CRM Connectors (salesforce, SugarCRM, Dynamics CRM, Zendesk)

Contact History

APIs Integration and SDKs

MONITORING & REPORTING

Real-time Monitoring

Historical Reporting

Wallboard

Customizable Reports

Service Level Alerts

Interaction Recording and Export

WORKFORCE OPTIMIZATION

Workforce Management

Gamification

E-Learning

SUPPORT

Knowledge Base Support

Email Support

Phone Support

Dedicated Success Manager

Frequently asked questions

What are the bandwidth requirements for Nubitalk?

140Kbps/agent logged in has shown to be the minimum Internet connection speed needed in order to have a quality phone call.
If you wish more information about this topic, please contact us.

What are
my payment options?

You can subscribe to our plans as a prepaid, using a Paypal account, or as a post-paid account. If you wish to convert your account into a post-paid one, please get in touch with us.

Can I integrate Nubitalk with my CRM?

Yes, Nubitalk provides off-the-shelf integrations with leading CRM solutions such as Microsoft Dynamics, SugarCRM and Salesforce. If you wish to integrate with different CRM solutions, please contact us.

Can I use my own
phone number?

Yes, you can port your own phone number
or buy as many as you want from a list of
145+ countries.

How does
the free trial work?

To start a free trial, you just need to set up an account. Within 24 working hours you will be given access to Nubitalk’s features including all types of media channels. Communications are not included in the trial but you may buy them directly from the self-management portal.

What happens
when the trial ends?

Before your trial ends, you will receive an email to help you choose one of our plans, and keep using Nubitalk. If you don’t change to any of our plans within 30 days, your account will be deactivated and you will no longer be able to interact with your customers.

Can I change
plans anytime?

Yes, you start free and you can
change plans anytime.

Can I cancel my subscription?

If you pay your subscription on a monthly basis, the cancellation will take effect immediately after you finish your last paid period. In case you have an annual subscription plan, the cancellation will take effect at the end of your contract term.

What is
an agent?

An agent is anyone in your company that will interact with customers.
Our pricing is based on concurrent agents (simultaneously logged in, not the number of overall agents you might have).