The latest Nubitalk release brings some interesting features both to Office Phone and Contact Center modules.
Call monitoring is now available for extensions and can be easily configured, either to enable monitoring an extension or for an extension to be monitored. This is a great feature to ensure compliance to each company’s procedures.
Pick up is another great feature that we are introducing and it allows users to pick up calls from other extensions. This is particularly useful and convenient when a user wants to pick up a call that is ringing in a colleague’s extension.
In this module, it is now possible to open OneSupervisor within Nubitalk portal.*
With this integration, both supervisors and administrators can easily monitor and configure all contact center operations without having to sign in to multiple portals.
* this feature only applies to supervisors in the Nubitalk Advanced plan.
Stay tuned for more Nubitalk updates!