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Omnichannel
Contact Center

A unified customer experience
that can be delivered to different scales and
business models.

CC real time campaigns
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Prepare your Call Center for the new Customer Service challenges

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360º

contact center management platform, designed to respond to the challenges of companies operating in this industry.

Manage

in a single interface, multiple communication channels, providing a contextualized and personalized customer experience in all touch points.

Features

such as inbound, outbound, IVR, recording, intelligent routing, quality monitoring, e-Learning, gamification, and real-time reporting.

With Collab’s technology we are well positioned to continue providing an excellent customer service.

António Veiga, Head of Contact Center at Vodafone

Play
360º contact center management platform

that combines multiple communication channels

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A next generation contact center
with advanced features
Self-service via IVR & Bots
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Inbound, Outbound & Blended campaigns
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Screen and voice recording
Intelligent routing powered with AI
Quality monitoring with sentiment analysis
Workforce Optimization (WFO)
Gamification
Real-time reporting via web browser & mobile apps
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MULTI & ONMICHANNEL MANAGEMENT
PRODUCT SHEET
+
Media Interactions
+
IVR
+
Inbound Campaigns
+
Outbound Campaigns
+
Social Media
+
Skype for Business
+
Video
AGENTS
+
OneAgent Application
+
Click to interact
MONITORING
+
OneAdmin
+
OneSupervisor
+
Voice and Screen Recording
+
OneQualityMonitoring
+
e-Learning
+
Reporting
+
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Floor Plans
ADD-ONS
+
Customer Interaction Hub
+
Gamification
+
OneContact Mobile
INTEGRATIONS
+
Jacada Agent Scripting
+
SugarCRM
+
SugarCRM Facebook Bot Messenger
+
Connectors

Request a Demo

Contact us for more information

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