REINVENTING
THE CONTACT CENTER
OPERATION

Loyalty, motivation, fun

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Create

Challenges, Achievements and Quests. Your agents acquire points that can be used to purchase awards or for career progression.

Gamify

the experience, based in business critical KPIs, to encourage healthy competition among contact center agents and other departments in the organization.

Monitor

the activities to identify trends / behaviours and react in situations that are not compatible with the company standards.

Gamification applied to loyalty programs and touristic itineraries.

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With Collab Gamification we have significantly increased motivation, productivity and internal skills, without reducing SLAs. All of this was achieved in a fun and gaming-like atmosphere.

Vasco Canha, COO at AXA Assistance Portugal

Boost your Call Center success

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Gamification is already used in several fields and aims to improve individual / collective skills, design positive behaviours, motivate co-workers. Through a series of interactive gaming experiences the organization goals are accomplished and the employee engagement is improved. This way companies have tools that allow them to manage the entire agent / employee life cycle (recruitment, on-boarding process, training, career management) and at the same time enhance the service quality in the contact center. Gamification is the perfect solution for this.

The following indicators can be used
in a Gamification Strategy

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First Call Resolution
Average Handling Time
Customer Satisfaction / NPS
Punctuality
Customer Retention
Team vs individual performances

Read our brochures and request a demo for more information

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Contact us for more information

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