We have been migrating OneSupervisor into our renewed OneContact Portal, the next generation Contact Center solution developed by Collab. This suite will include our entire range of products, available on cloud and on premises, available in a single interface.
OneContact Portal will allow you to monitor, provision and analyze the historical activity of the Contact Center. The process of migration is long and takes time, but we have already accomplished the migration of the Configuration/ Provisioning and Campaign Management features.
- Create, remove and edit campaigns
- New agents, teams and roles
- Manage skills and contact rules
- Define and launch outbound campaigns in minutes
- Easily import your contacts through a csv file
- Manage contacts and lists
Available soon: Real-time Monitoring and Activity Reports with graphics, wallboards and reports of the Contact Center’s activity.
To check the enhancements with OneContact Portal 1.9.0, click here!