With OneContact WFO 18.104.22.168, managers and supervisors have the possibility to import data via Azure environment while working on a platform compatible with Azure SQL.
A new data importation solution has been developed for situations when WFO is in the Nubitalk (cloud environment) and the Contact Center solution is On-Premises. With this new update, a Windows Service will periodically query the Contact Center database and “push” any new data into the WFO Database via a new WebService. However, this new Windows Service must be created in the same network of the Contact Center solution.
Furthermore, OneContaxt WFO 22.214.171.124 is now fully compatible with Azure SQL, as the Database creation and insertion scripts were changed to be fully functional with Azure SQL.
Both enhancements allow Managers and Supervisors to have access to a greater details of insights and information.
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