With OneContact WFO release, enhanced options regarding agents’ schedule management make it possible to:

• Set rules concerning working days and leaves
• Automatically detect the rotation shift
• Enable supervisors to set more than one vacation day at once

OneContact WFO latest version allows to define the number of days that an agent must rest after working a maximum of predefined days. As an example, it is possible to define the number of leaves when the agent reaches the maximum consecutive working days already scheduled.

 OneContact WFO

Additionally, it is possible to automatically detect rotation shifts without the need to assign a team to the plan and set several vacations at once (via OnePortal)

OneContact WFO

Supervisors have now enhanced control on team management, optimizing performance and time.


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