Increase productivity, perform more interactions in the shortest time. Choose the appropriate dialling strategy according to your needs (Preview, Power, and Predictive).
Save all the call center interactions. Integrated recording of audio communications and agent´ screen (email, chat, social networking, scripts).
Improve the customer´ experience. Distribute interactions automatically and intelligently by the qualified agents. Use the Plugin Microsoft Visio to easily change or add more options in the IVR.
Analyse and get a complete view of your business, with data in real-time and information on various indicators.