If you are a systems integrator counting expand your portfolio, an ASP or Telco counting integrate a telephony solution / IP hosted contact center or under pay-per-use, Collab can offer you a competitive and modern solution, combined with an unparalleled level of business and professional commitment in technical support services.
• Install and configure operating services.
• Develop agent scripts and IVR.
• CRM Integrations with our SDK or our connectors.
• Create Custom Reports.
• Implement Quality Monitoring.
• Provide customer training sessions.
• Provide first and second line technical support.
You can join a highly motivated and energetic team that can help grow your business. In addition to increased sales and better profit margins, you will also find many opportunities to significantly increase revenues originated in your services.
Telcos perceive a huge opportunity for market growth concerning the supply of IP PBXs as a network service. In a theoretical scenario, your company would partner with a Telco who would promote and sell the IP-PBX and provide the IP link to the customer; Your company would assume all the installation, integration and configuration in the customer VOIP network. This example is real in Portugal, with Portugal Telecom.