Announcing the anticipated Training Session Plan for 2018, where partners can access and subscribe to training modules regarding our product portfolio:
The Nubitalk course presents students to Collab cloud-based contact center functionality’s. As an Omni channel solution integrates multiple media channels (voice, video, chat, email and social networks) into one interface.
OneContact CC Essentials
OneContact CC Essentials introduces students to the OneContact CC platform. This course includes the following topics: platform overview, OneAgentWeb, OneSupervisor (Supervisor’s, Business administrator’s, and System administrator’s tasks), Visio Plugin, Quality Monitoring and Customer Interaction Hub overview. This bundle is the starting point for all other bundles.
OneContact CC Deployment & Troubleshoot – Part I
OneContact CC Deployment & Troubleshoot – Part I focuses on the concepts and skills needed to successfully plan, install, configure, and troubleshoot: a standalone OneContact CC platform, a Customer Interaction Hub platform and a Quality Monitoring platform. Students perform hands-on activities installing and configuring components.
OneContact CC Deployment & Troubleshoot – Part II
OneContact CC Deployment & Troubleshoot – Part II focuses on the concepts and skills needed to successfully plan, install, configure, update, and troubleshoot a high available and a hosting OneContact CC platform. Students perform hands-on activities installing and configuring components. This course includes the following topics: high availability installation, hosting, NAT, sites, Updating and Upgrading, Troubleshooting and System recovery, ACLs and security configurations.
OneContact CC Application Development
OneContact CC Application Development focuses on developing, testing, and deploying custom agent scripts with c# and Jacada, webservices to load contacts, routing strategies and IVRs with c#, excel reports and SSRS reports.
This course introduces students to the OneContact PBX platform. The course includes the following topics: platform Installation, Configuration and Administration (OneContact PBXWebPortal and OneContactUCWebPortal).
This course aims to transfer the basic skills required to operate on a user perspective throughout the OneContact WFO different modules. It will be given a general overview about the product and its functionalities. The course will be structured in order to assure the correct configuration of agents, teams, services, shifts, breaks and business rules as well as the successful generation of forecasts and plans. Some notions about monitoring and agent/supervisor/administrator logins will be also on the scope of the course.
This course introduces Gamification platform including the following topics: Agents configurations, Platform overview, Roles, Types of views (Gamification Client, Gamification Admin) KPI Management, Statistical Analysis.
Click here to download PDF with all the information regarding 2018 trainings sessions.
For further details or questions please send us an email to email@example.com