Contact Centers employ hundreds of people worldwide, and have become a key sector of the economy. It’s a thriving, innovative and evolving market. How much do you know about contact centers? Are you familiar with the concepts and day to day activities of it?
Truth be told, no contact center (or call center) is equal. Some manage only phone calls, others deal with social media, chat bots, email interactions and even video. There are call centers dedicated to outbound campaigns only, others only provide inbound customer support.
Find out how much do you know about this industry. Test your knowledge of contact centers with this Quiz!