the-next-generation-contact-center 1stream

Collab and 1Stream, in partnership with ITWeb, will participate in the conference – “The Next Generation Contact Center – Future of the Call Center”,  taking place at The Venue, Melrose Arch (South Africa) on Wednesday 18th July 2018.

Join Carlos Vasconcelos, Executive VP Global Marketing at Collab, among other Keynote Speakers to discover how automation, chatbots, virtual assistants are changing the relation between agents and technology in the Contact Center World and discuss how these technologies can assist in the automation of contact center tasks.

Among seasoned professionals and insightful discussions, here there are the mains reasons to attend:

  • Latest insights  on how technology is changing and what needs to be addressed to successfully deliver efficient services in this field.
  • Understand how Contact Centers are adapting to the newest disruptive technologies.
  • Gain  an overall view on how omnichannel, AI, cloud computing and CRM are the contact center landscape.


Event Details:

Date: Wednesday 18 July 2018
Venue: The Venue, Melrose Arch
Registration: 07:30 – 08:00
Event: 08:00 – 10:45 (breakfast included)


The event will provide insightful and pertinent content about the road ahead within the Contact Center world.


See you on the July 18th at The Venue, Melrose Arch!


For more information, please check the official website;


the-next-generation-contact-center 1stream




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