OMNICHANNEL
CONTACT CENTER

Prepare your Call Center for the new Customer Service challenges

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360º

contact center management platform, designed to respond to the challenges of companies operating in this

Manage

in a single interface, multiple communication channels, providing a contextualized and personalized customer experience in all touch points.

Features

such as inbound, outbound, IVR, recording, intelligent routing, quality monitoring, e-Learning, gamification, and real-time reporting

With Collab’s technology we are well positioned to continue providing an excellent customer service.

António Veiga, Head of Contact Center at Vodafone

Transform your Call Center into a real Next
Generation Customer Engagement Center

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Reduce operating costs
Increase the staff motivation and productivity
Real-time monitoring of your operations
Improve customer satisfaction
Achieve business goals
Provide a consistent contact experience
MULTI & ONMICHANNEL MANAGEMENT
PRODUCT SHEET
+
Media Interactions
+
IVR
+
Inbound Campaigns
+
Outbound Campaigns
+
Social Media
+
Skype for Business
+
Video
AGENTS
+
OneAgent Application
+
Click to interact
MONITORING
+
OneAdmin
+
OneSupervisor
+
Voice and Screen Recording
+
OneQualityMonitoring
+
e-Learning
+
Reporting
+
Wallboard
+
Floor Plans
ADD-ONS
+
Customer Interaction Hub
+
Gamification
+
OneContact Mobile
INTEGRATIONS
+
Jacada Agent Scripting
+
SugarCRM
+
SugarCRM Facebook Bot Messenger
+
Connectors

Request a Demo

Contact us for more information

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