WORKFORCE MANAGEMENT
& PLANNING MADE EASY

Manage efficiently the scheduling of call centers teams

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Predict with accuracy various scenarios, such as timetables, shifts, service levels, KPIs, define business rules, monitor and access reports in real time. So, it is possible to continuously improve the agent´s performance and the contact center productivity. OneContact WFO can be integrated with the most advanced call center solutions.

Optimize your Contact Center with an Effective and
Automated Workforce Management strategy

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Increased

productivity and customer satisfaction and reduce staff costs

Real-time

monitoring and planning of “what-if” scenarios

Features

such as inbound, outbound, IVR, recording, intelligent routing, quality monitoring, e-Learning, gamification, and real-time reporting

BPI Bank chose Collab for several reasons. The know-how and the level of commitments made by the product team, innovative functionalities, the solution design and the ability to integrate different elements of our reality were some of the key factors.

Pedro Amorim, Director– New Channels Board at BPI bank

MODULES
PRODUCT SHEET
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OneForecast
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OnePlan
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OneMonitor
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OnePortal
CORE FEATURE
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Staffing and Team Management
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Performance Monitoring
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Planning vs. Real-Time Decisions
ADD-ONS
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OneContact WFO Mobile
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Gamification

Request a Demo

Contact us for more information

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