22 Oct 2026 | Lima, Peru

A recap of the Cirion and Collab workshop on AI-powered Contact Center software.

Cirion and Collab brought together Contact Center and CX leaders in Lima for an executive workshop on AI-powered Contact Center software. The session took place at Amoramar, in San Isidro, in a small-group format built for conversation rather than slides.

The event was designed for end customers. Around 25 companies joined, 30 people in total. The room mixed telco, banking, insurance, retail and service operations, all with the same question on the table: how do we move AI from a pilot into the daily work of the Contact Center?

Three speakers led the session: Gianni Hanawa, Country Sales Director ate Cirion, our partner in Peru; Miguel Noronha, Chief Sales Officer at Collab; and Rodrigo Méndez, Regional Sales Manager at Collab.

What we covered

The agenda followed the path a Contact Center takes when it adopts AI for real.

• AI Studio. Collab's AI layer for the Contact Center. One place to design, deploy and govern AI across customer and employee interactions, on Nubitalk for cloud-native CCaaS or on OneContact CC for on-premises and hybrid.
• Virtual Agents. AI agents that handle customer conversations end to end, on voice and digital channels, and hand over to a human agent with the full context when it matters.
• WorkAgents. AI agents for the internal side of the operation: supporting agents, supervisors and back-office teams, with sensitive actions waiting for a person to approve them.
• Live demo. We closed with a demo of AI Studio in action, so the audience could see the flow from first contact to resolution rather than hear about it.
  
  

Why Cirion and Collab

Cirion brings the infrastructure, connectivity and local presence that Contact Centers in Peru rely on. Collab brings more than 20 years of Contact Center software and an AI-first approach to CX. Together, we give companies in the region a path to AI that starts with one use case, proves value fast and expands without provider lock-in or forced migrations.

Thank you, Lima

Thank you to Cirion for hosting the session with us, and to every company that took an afternoon to work through these topics with our teams. The questions asked in the room are already shaping what we show next.

If you were not able to join us and want to see AI Studio applied to a use case from your own operation, let's talk.

Talk to us