Built for Humans,
Powered by AI
Powered by AI
AI that knows when to assist and when to listen.
Meet Collab’s AI Automation Studio: a smart layer of tools that helps you work faster, serve better, and make every customer interaction count.
From real-time support to post-call summaries, our AI modules lighten the load on your team without cutting humans out of the loop. Designed to automate the repetitive and simplify the complex, these tools embed intelligence into every part of your contact center.
Built for Humans, Powered by AI.
Built for Humans, Powered by AI.
Built for Humans, Powered by AI.
Built for Humans, Powered by AI.
Built for Humans, Powered by AI.
Our Philosophy
AI is not a replacement. It’s a partner.
Core Beliefs
Empowerment: AI is here to empower people—not replace them.
Seamless Integration: The best AI blends seamlessly into your workflows, taking care of routine tasks so your team can focus on the moments that matter most.
The Human Touch: People guide the exceptions; AI handles the rest.
Platform Principles
Native Integration: Built directly into OneContact, never added as an afterthought.
Open by Design: Our platform is open by design, making it easy to integrate with Azure, Dialogflow, and Bot Framework.
API-First Freedom: With an API-first approach, you stay in control—no vendor lock-in.
What’s Inside the Studio
Your AI Automation Toolkit
Agent Assist
Real-time guidance, knowledge surfacing, and contextual prompts to help agents stay sharp and consistent.
Speech Analytics
Offline AI processing that extracts insights, detects sentiment shifts, and uncovers coaching opportunities.
Conversational AI
Smart chat and voice bots with NLP that scale your service without dropping quality.
Flows
Visual process automation for back-office and contact center tasks. No code required.
CRM Connectors
Prebuilt and custom integrations that let AI tools plug into your existing systems effortlessly.
Where AI Meets Automation
Designed for the real world, not science fiction.
AI without automation just talks. Automation without AI just repeats. The real impact comes when smart decisioning meets smart doing. That’s why Collab’s AI Automation Studio blends both so you can:
Eliminate repetitive tasks for your agents and empower them to focus on meaningful work. Instantly access insights and take action in the moment. Seamlessly orchestrate workflows using real-time or offline data.
“AI should feel like a colleague you trust, not a system you fight.”
José Luis, CEO.
Why It Matters
It’s not just about being smarter.
It’s about making life easier.
Reduce manual work and repetitive tasks.
Improve response speed and personalization.
Make agents more confident and less stressed.
Stay compliant without micromanaging.