OneContact
CC

The core of Collab.

Built to connect everything and everyone.

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The Problem

Most contact center platforms weren’t built to evolve.

These systems lock you into a single deployment model and separate your channels, scattering data across disconnected interfaces. As your business grows or changes, the system limits your flexibility. What began as a solution quickly becomes a bottleneck.

The Collab Way

Designed for scale.
Built around people.

OneContact CC brings together every voice, message, bot, and interaction into a single platform that adapts to how your team works. Choose your deployment. Connect your channels. Use AI when it improves the outcome. You’re in control, from infrastructure to experience.

Core Capabilities

Everything your contact center needs. Nothing you don’t.

OneContact CC brings together the tools that matter most. Modular. Scalable. Designed to make your team faster, smarter, and more connected.

Omnichannel Conversations

Voice, video, chat, WhatsApp, email, and social. All in one platform, built for real-time context and smooth transitions.

AI and Automation That Support, Not Replace

Agent Assist, voice and chat bots, intent flows, and routing logic that improves speed without removing the human touch.

Operational Intelligence

Live dashboards, speech analytics, and quality monitoring tools that turn every interaction into useful insight.

Team Productivity

Workforce Optimization, gamification, and agent scripting. Everything to coach, motivate, and manage with clarity.

Key Add-Ons & Integrations

OneContact CC brings together the tools that matter most. Modular. Scalable. Designed to make your team faster, smarter, and more connected.

CRM & CIH Integration

Connect with leading CRMs or use Collab’s built-in Customer Interaction Hub. Track histories, trigger actions, and pop customer files in real time.

AI Engines

Use Microsoft, Google, or IBM AI to power bots and flows. Choose the engine that fits your architecture and goals.

Custom Modules

Add-ons like Gamification, WFO, or Speech Analytics can be activated when you need them. Built to plug in without disrupting what already works.

Third-Party Compatibility

Easily connect with other contact center tools. The platform supports integrations beyond the Collab ecosystem.

Built to connect everything and everyone.

Designed for scale.Built around people.

Everything your contact center needs. Nothing you don’t.

Key Add-Ons & Integrations

Ready to see OneContact CC in action?

Designed for scale.
Built around people.