Agent Assist
Real-time help for every conversation.
Agent Assist listens, learns, and suggests in the moment. Your team gets the right words at the right time.
Built on enterprise-grade AI from OpenAI, delivered through Microsoft Azure. Collab’s Agent Assist provides real-time summaries, prompts, and validation checks based on what’s happening in the conversation.
No more switching tabs, searching scripts, or second-guessing what to say. Your agents stay focused. Your customers feel heard.
Agent Assist
Built To Guide, Not Replace.
Agent Assist
Built To Guide, Not Replace.
Agent Assist
Built To Guide, Not Replace.
Agent Assist
Built To Guide, Not Replace.
Agent Assist
Built To Guide, Not Replace.
Core Capabilities
Built to guide, not replace
Agent Assist listens to live conversations and provides agents with helpful prompts and resources in real time.
It’s like having an expert whispering in your ear—minus the noise.
Surfaces answers instantly
Pulls from your knowledge base, past cases, or product info as the customer speaks.
Detects intent and sentiment
Understands tone, urgency, and key triggers to offer better support.
Provides smart suggestions
From suggested replies to upsell scripts, everything is relevant to the moment.
Automates call summaries
After the call, agents get a ready-to-review recap. Less typing, more focus.
Learns and improves
Built on Azure + OpenAI, the more you use it, the sharper it gets.
Behind it all is Collab’s philosophy: AI with a human touch.
We help agents do more, reduce burnout, and stay longer.
Agent Assist
Works with your tools, your data, your stack
Agent Assist integrates with the systems your teams already use. From leading CRMs and ticketing platforms to your own knowledge bases, it connects where context lives. Built on Azure and powered by OpenAI, it’s ready to plug into your environment securely and responsibly.
You can also connect to Collab’s own CIH or extend through APIs for deeper customization.
