Gamification

Make performance a game worth playing.

Gamification brings out your team’s best with real-time scoreboards, missions, badges, and progress tracking. It’s not about gimmicks. It’s about turning everyday work into meaningful challenges.

Whether you want to improve agent engagement, increase task completion, or just bring some healthy competition to your team, Gamification makes it happen. Designed for contact center environments, it drives motivation, rewards consistency, and makes KPIs feel like milestones, not chores.

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Product Sheet

The Problem

Motivation fades. Goals get buried. Teams disengage.

In the fast-paced world of contact centers, agents can quickly start to feel like just another cog in the machine. KPIs fade into the background, recognition gets overlooked, and burnout starts to take hold. Managers do their best to boost performance, but traditional tactics like weekly emails and ignored dashboards simply aren’t effective. When agents don’t feel valued or motivated, performance drops, turnover climbs, and your company culture suffers.

The Collab Way

A game plan that actually works

At Collab, we believe motivation is essential—not just a bonus. That’s why we implemented Gamification within our own R&D team before bringing it to our customers. With real-time scoreboards, mission-based goals, and progress meters, agents stay engaged, competitive, and connected while managers gain clear visibility without the need for micromanagement. Everyone knows what success looks like and how to achieve it. Gamification transforms daily work into measurable achievements.

See how Collab uses Gamification

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Core Capabilities

Turn performance into progress

These features aren’t just for show. They’re built to drive focus, consistency, and team morale.

Real-Time Scoreboards

Let agents see where they stand and stay engaged with up-to-the-minute rankings.

Mission-Based Goals

Set clear, achievable objectives that align with daily tasks or broader KPIs.

Progress Meters

Give visual feedback on performance. Everyone sees how close they are to the next reward.

Customizable Badges Celebrate wins with badges for effort, growth, or milestones—small rewards, big impact.

Team Challenges Create collaborative goals to boost camaraderie and shared success.

Performance Dashboards Managers get actionable insights to coach smarter and recognize top performers.

Gamification

Real goals. Real results. A smarter way to motivate teams.

Gamification isn’t a distraction, it’s a performance tool. At Collab, we use it internally to keep our own teams focused, engaged, and accountable. Agents track their progress through scoreboards, missions, and real-time dashboards. Managers set challenges aligned to business goals, like customer satisfaction, resolution time, or knowledge retention. It’s all about turning daily tasks into meaningful milestones. When people see their impact, they stay motivated. When recognition is built into the system, teams perform better.

Make performance a game worth playing.

Gamification brings out your team’s best with real-time scoreboards, missions, badges, and progress tracking. It’s not about gimmicks. It’s about turning everyday work into meaningful challenges.

A game plan that actually works

Turn performance into progress

Real goals. Real results. A smarter way to motivate teams.

Let’s talk about AI that actually helps your team