Flows
Build smart flows.
No code needed.
From IVRs to bots to back-office automation, Collab Flows connects your systems and channels with drag-and-drop simplicity.
Whether you're routing calls, triggering alerts, or integrating with CRMs, Flows helps you automate without writing a single line of code. Speed up response times, reduce human error, and adapt your customer journeys anytime.
Smart flows without code.
Smart flows without code.
Smart flows without code.
Smart flows without code.
Smart flows without code.
The Collab Way
Automation you can own
With Collab Flows, anyone can map, build, and update automations in real time. No dev backlog. No confusion. Our visual editor makes it easy to design logic that connects systems, triggers actions, and adapts to context, without writing code. Built for CX, trusted by ops, and friendly enough for managers.
Omnichannel Routing
Direct voice, chat, email, and social media flows based on business rules.
Trigger-Based Automation
Start actions from events like call queues, bot responses, or CRM updates.
System Integrations
Connect to CRMs, ticketing tools, or databases using built-in connectors.
Flow Templates
Use prebuilt logic to launch common automations faster.
Access Control
Manage roles and editing rights for admins, supervisors, and business users.
Testing & Monitoring
Preview logic, simulate scenarios, and get live flow metrics.
Flows connects it all.
Collab Flows is made to work across your tech stack. Whether it’s CRM updates, ticketing systems, or your own internal apps, Flows makes the connection. Use it with bots, Agent Assist, or IVRs. Your logic stays consistent and visible, no more invisible processes hidden in code.
