Agent Scripting
Fewer mistakes. Faster calls. Happier agents.
Agent Scripting helps teams follow consistent flows, reduce training time, and handle every scenario with more confidence.
Whether it’s a new hire or your most experienced agent, everyone benefits from structured guidance. Collab’s scripting tool walks agents through calls step by step, so no detail gets missed. Campaign-specific scripts auto-load into the interface and adapt dynamically based on context, making every conversation smoother, faster, and easier to get right.
Agent Scripting
Faster Calls. Happier Agents.
Agent Scripting
Faster Calls. Happier Agents.
Agent Scripting
Faster Calls. Happier Agents.
Agent Scripting
Faster Calls. Happier Agents.
Agent Scripting
Faster Calls. Happier Agents.
The Collab Way
Support that adapts in real time.
Collab’s scripting tool delivers flexible, dynamic guidance at the agent’s fingertips. Each script adjusts to the context of the call—offering the right prompt, at the right time. Whether it’s routing, FAQs, troubleshooting, or compliance steps, agents follow the ideal flow without hesitation. It’s intuitive to use, simple to set up, and doesn’t require IT to manage.
Core Capabilities
What you can do with Agent Scripting
Drag-and-Drop Builder
Create scripts visually—no coding needed. Add fields, logic, prompts, and actions in seconds.
Conditional Logic
Show or hide fields, change flows, and insert logic that adapts to any customer scenario.
Campaign Assignment
Deploy scripts directly into campaigns so agents always have the right script at the right time.
Metadata Autofill
Auto-populate fields using stored customer data to reduce time and improve accuracy.
Custom Layouts & Actions
Use columns, headers, buttons (e.g., hold, record, transfer), and even HTML to tailor the experience.