Customer Interaction Hub

All your customer interactions, in one place.

The Customer Interaction Hub (CIH) is your built-in workspace to manage conversations, tasks, and SLAs across channels. No external CRM needed.

From first contact to resolution, CIH gives your team full context in every interaction. It’s designed for mid-market teams who need structure, not complexity. With timelines, task tracking, and SLA handling built-in, agents stay focused and customers stay satisfied.

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See How It Works

The Problem

Disjointed tools lead to disconnected conversations.

For many mid-market teams, CRM tools are either overwhelming or too basic. This leads to managing spreadsheets, email chains, and countless browser tabs just to stay organized. As a result, important details get lost, customers are forced to repeat themselves, and agents spend more time chasing updates than solving real problems. You don’t need another complicated system, you need a single, streamlined solution to keep everything moving smoothly.

The Collab Way

Smarter support, without the heavyweight tools

The Customer Interaction Hub gives you a single, unified view of every customer interaction, tracking SLAs, tasks, and timelines so nothing falls through the cracks. Agents get complete visibility from first contact to resolution, without switching between systems or piecing together information. This means smoother workflows, faster service, and everything your team needs to stay focused and responsive—all in one place.

Core Capabilities

Everything you need to manage customer interactions from end-to-end

From setup to scaling, OneContact PBX gives you the features to stay in control without adding complexity.

Unified Interaction Timelines

Track every conversation and update in a single view, no matter the channel.

SLA Tracking

Set, monitor, and meet service-level targets across all tasks and requests.

Task Management

Assign, follow up, and resolve tasks inside the customer timeline.

Full Interaction History

Agents see what’s been done, by whom, and when. Context is always there.

Built-In, Not Bolted On

CIH lives inside the Collab suite. No CRM? No problem. No extra licenses or integrations needed.

Key Add-Ons & Integrations

Built-in CRM-like functionality, without the integration hassle

While many teams rely on external CRMs, smaller or mid-sized operations often need something simpler. CIH gives them structure and control, without additional tools, licenses, or system overhead. No need to connect a CRM. No middleware. Just everything your agents need, already inside the Collab suite.

All your customer interactions, in one place.

The Customer Interaction Hub (CIH) is your built-in workspace to manage conversations, tasks, and SLAs across channels. No external CRM needed.

Smarter support, without the heavyweight tools

Everything you need to manage customer interactions from end-to-end

Built-in CRM-like functionality, without the integration hassle

Want to see how CIH could work for your team?