“SFR has adopted the Cloud environment for Contact Center solutions for more than 10 years, but the COVID-19 crisis has strengthened this strategic choice. During Covid, many of our customers asked us for solutions allowing employees to work seamlessly at home or at the office. Even after Covid, this will stay a basic trend for the future of the Contact Center, which gives us the opportunity to migrate customers from obsolete on-premises solutions to innovative, up-to-date CCaaS like Global Contact Center.”

“The choice of Collab has met many of our objectives: Collab is the right partner, with a strategic vision and experience, allowing us to have a differentiating solution on the market. Collab also has the reasonable size, giving us the right level of reactivity to respond appropriately to the specificities of the French market.”

“To conclude: with GCC powered by Collab, SFR Business is now perfectly armed to take on the challenges of the Customer Relationship market in France!”

Altice France is the leading company in the convergence between telecommunications and media in France. Through SFR, the 2nd French operator, Altice France is a strong player in telecommunications, with 23 million customers. It has a fiber optic network (FTTH / FTTB) with 19.2 million eligible points, launched 5G in France and covers 99.5% of the population on 4G. In 2019, Altice France reported a turnover of 10.8 billion euros.