Product Sheet Speech Analytics & QM
Every conversation tells a story. We help you hear it.
Collab’s Speech Analytics and Quality Monitoring turn raw conversations into actionable insights. You see how customers really feel, where agents struggle, and what’s working across your operation.
An essential resource for teams looking to unlock deeper insights from customer conversations and elevate quality, coaching, and performance with AI-driven speech analytics.

Complete the Form
Get our Product sheet
Dec 22, 2025 1:01:55 PM5 min read
2025 in review, and what comes next for Collab
CEO reflects on balancing AI and human touch, Agent Assist in production, rebranding, partner innovation, and what’s next in 2026.
Start Reading
Dec 16, 2025 12:49:56 PM< 1 min read
TOP 11 features 2025
A quick wrap-up of the 11 Collab features that truly mattered in 2025, helping contact centers work faster, stay compliant, and keep the human touch.
Start Reading
Dec 10, 2025 10:25:58 AM< 1 min read
Meet Kyra
From Search to Found: Introducing KYRA, Our New Knowledge Base Feature
Start Reading