20 October 2026 | Bogotá
A recap of CX Tech Day 2026, and what we brought to the conversation.
On 20 October, Contact Center and CX leaders met at Centro Empresarial El Cubo, in Bogotá, for CX Tech Day 2026. BPrO, the Colombian BPO Association, organises the event. It calls itself the leading event for customer experience technology.
Collab took part as a gold sponsor. Rodrigo Méndez, our Regional Sales Manager, was one of the speakers. His talk had a direct title: "Su piloto de IA está muy bien, gracias. Sigue siendo piloto." (Your AI pilot is doing fine, thanks. It's still a pilot.)
The focus was how to integrate AI into your business processes, so it moves out of the test phase and into the daily work of your Contact Center.
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The question is no longer whether to use AI in the Contact Center. It's how to make AI agents and human agents work as one team, and to prove the results in a live operation.
Rodrigo Méndez
Regional Sales Manager, Collab
From answering questions to doing the work
This year's agenda pointed one way: AI agents that carry out tasks, not only answer questions. The sessions covered five topics: autonomous agents, generative and predictive AI, CX automation, conversation analytics and AI-powered voice.
The closing panels brought public policy into the room. Senator María Lucía Villalba and BPrO Executive President Ana Karina Quessep spoke alongside industry leaders.
For you, this means an AI project now has to clear two bars. It has to deliver in a live operation, and it has to fit the rules that are taking shape around it.
Where Collab fits
The debate in Bogotá matched how we build: AI that knows when to assist and when to listen. Human in the loop by design.
- Virtual Agents handle conversations end to end. They hand over to a human agent with the full context.
- Agent Assist gives agents real-time suggestions during live calls.
- Speech Analytics reviews every interaction, not a sample.
- WorkAgents support your internal teams. Sensitive actions wait for a person to approve them.
All of this sits inside AI Studio. It runs on Nubitalk for cloud-native CCaaS, or on OneContact CC for on-premises and hybrid. Behind both are more than 20 years of Contact Center experience.
The path is short. Start with one use case. Prove value fast. Expand when you're ready. There's no provider lock-in and no forced migration.
Missed us in Bogotá?
Bring your volumes and your constraints, and we'll show you AI Studio working on a use case from your own operation.
AI with a Human Touch.
