From Search to Found: Introducing KYRA, Our New Knowledge Base Feature

Ever caught yourself thinking “I know Collab has documentation about this…”?

As our knowledge base grew richer with valuable information, we wanted to make finding the right content even easier for our customers and partners.

Enter KYRA (Knowledge Yielding Responsive AI), our new AI-powered feature that makes navigating Collab’s documentation effortless. Think of her as an intelligent librarian who knows every article in our knowledge base by heart. Built right into our help desk system, KYRA instantly surfaces relevant Collab documentation and guides you straight to the source articles you need. 

The impact was immediate. Within weeks of adding this feature, our customers went from searching through documentation to getting instant answers from our knowledge base. When you need information about Collab’s solutions, KYRA ensures you find it right away. 

Best part? KYRA is already active in our help desk, ready to help you discover exactly what you need from Collab’s knowledge base. No setup required, just faster access to the information you’re looking for.