Collab Wrapped 2025 

11 Features Your Contact Center Will Actually Use

Most people do not remember what they had for lunch yesterday, so expecting anyone to remember every product release from 2025 is asking a bit much.

That is why we wrapped our year into Collab Wrapped 2025, a quick look at the 11 features that made the biggest difference to our customers and partners.

From Agent Assist giving agents an AI “companion,” to real time translation, smarter analytics and tighter integrations, every feature has one goal in common: help teams work faster, stay compliant and keep the human touch in every interaction. Whether you run a few dozen agents or a large operation, these are the kind of updates you can feel in day to day service, not just in a release note.

We kept it simple: one visual, clear highlights, and straight to the point business value so you can spot what matters for your roadmap in minutes.

Take a look at Collab’s Top 11 features of 2025 and see which ones your contact center is ready to put to work next.